Genial InvestimentosData Science II
Feb. 2019 - Feb. 2020São Paulo, Brasil• Creator of the Voice of the Customer (VOC) project, responsible for understanding the main pains of customers and proposing solutions for the responsible areas
• Analyse the day-to-day running of the business (Service and Products) to ensure the efficiency of business procedures according to organizational objectives and apply improvements
• Analysis of the Churn indicator and propose improvement solutions
• Design and implement interdepartmental tactical plans, projects, and procedures, ensuring that the customer journey is managed as an interdependent dynamic flow;
• Organize initiatives and procedures to promote the company's goals and vision;
• Create Dashboards in PowerBi to help to improve a data culture in the company and to keep up with the KPI's;