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Work Background
Achievement Centers for ChildrenCoordinator
Aug. 2024
Achievement Centers for ChildrenDirect Support Professional
Oct. 2023Provide supervision, mentoring, and direct assistance to clients with disabilities
Assist in high-quality primary care and support for campers who are 16 years of age and older with disabilities
Lead traditional camp activities, including hiking, arts and crafts, nature activities, games, campfire activities, music, and sports
Cleveland State UniversityGraduate Assistant
Aug. 2023 - May. 2025Operational Supervisor for three student workers
Support for admission/recruitment/university and career events
Assisted multiple populations of students with information regarding major declaration via appointment, phone, and email
Facilitate and delegate training for new team members with paraprofessional responsibilities Assisted my supervisor with building work schedules for the paraprofessional team for the last 4 semesters
Successfully de-escalated and resolved complex issues with students and prospective students who were frustrated or highly frustrated Delegated tasks, duties, and responsibilities for the Paraprofessional team Serve as an advisor liaison for transitional business students
Cleveland BrownsGuest Services Associate
Sep. 2019 - Nov. 2024Worked with guest services to help ensure that fans have the best experiences at the stadium
Collected customer experience data to improve guest relations, concessions, gate entry, etc
Resolved customer complaints swiftly, finding resolutions that maintain customer satisfaction
Provided adequate assistance for stadium resources to customers Assisted more than 200 people on a nightly basis with tickets and directions
Cleveland State UniversityStudent Services Paraprofessional
Aug. 2019 - Jul. 2023Cleveland, Ohio, United StatesManaged a range of office support tasks
Leveraged strong multitasking skills to manage customer service, data entry, invoicing, and inventory control
Respond to customer inquiries in person and over the phone; liaise with cross-functional teams to support customer needs
Managed and maintained confidentiality of all records and other confidential materials
Assisted customers from multiple populations including transfer, freshman, and international students
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