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Work Background
Standard CharteredFinancial Crime Surveillance/AML Analyst
Oct. 2022 - May. 2024PolandExperience in anti-money laundering transaction monitoring and analysis for a major retail bank. Developed expertise in analyzing customer behavior patterns and identifying suspicious out-of-pattern activities. Conducted in-depth investigations on flagged transactions across various products - wires, checks, ACH, and cash transactions. Documented investigation findings and risk analyses in case reports to support decisions on case closure or escalation. Strong working knowledge of AML regulations and terrorist financing surveillance requirements in the UK. Experience conducting customer due diligence and reviewing documentation to detect fraudulent accounts. Proactively monitored industry trends and updated risk detection scenarios to improve monitoring system performance. Fluent in verbal and written English communication for interfacing with compliance teams and filing regulatory reporting.
Majorel PolskaTechnical Support Specialist
Oct. 2021 - Jun. 2022PolandIn my role as a Customer Service Specialist at Majorel Polska, I managed a high volume of client emails and resolved complaints related to Microsoft Azure developer services, a leading cloud computing platform. I've honed my skills in navigating complex software systems and troubleshooting errors, demonstrating a strong technical acumen that could be highly valuable in a SaaS setting.
OPayKYC Analyst/Accounts Manager
Feb. 2016 - Mar. 2021NigeriaComplete CDDs (Customer Due Diligence) for existing and new to Opay customers
Communicate with clients (via phone and email) to obtain additional KYC (Know Your Customer) information and clarify transactions that can pose risk to the Fintech
Drive client value by delivering excellent service via phone and email
Meet agreed productivity targets for activity completion in line with policy standards whilst maintaining excelled quality standards
Execute responsibilities with a dual emphasis on AML risk mitigation and client focus
Identify and escalate execution risks and issues and effectively troubleshoot/solve that ensure quality results
performing Periodic reviews/Client review for clients by confirming KYC data requirements, collecting relevant KYC information, undertaking research via internal and external sources, gathering and analyzing KYC documentation in accordance with regulatory and the Bank policy requirements
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