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Work Background
J.M. Ocasio Coaching & Consulting LLCFounder | Leadership & Burnout Coach | Creator of the BEAM Method
Mar. 2025New York, New York, United StatesEmpowering high-achieving professionals to overcome burnout and lead with clarity, confidence, and purpose Creator of the BEAM Method, a four-step coaching framework designed to help clients diagnose root causes of burnout, break limiting beliefs, and build sustainable success Delivering personalized 1:1 coaching rooted in emotional intelligence, behavioral science, and practical leadership strategies Supporting mid-career leaders to improve well-being across four sacred accounts: Being, Energy, Love, and Impact Helping clients realign with their values, increase their impact, and thrive without sacrificing themselves in the process
Tiffany & Co.Director, US Operations After Sales Service
Mar. 2021 - Jan. 2025Queens, New York, United StatesIn my previous role, I oversaw all US after sales servicing, including jewelry alterations, repairs, engraving, and embossing at Tiffany Service Center in Queens, NY. I supervised 3 Operations Managers and reviewed expenses, trends, and forecasted for 3 cost center annual budgets. Key Contributions:
- Fostered culture of internal growth and inclusivity, focused on promoting team members to elevated roles and supporting new Diversity, Equity & Inclusion (DEI) initiatives. - Launched new employee incentive program tied to company core values in 2021 that was extended through 2023 and delivered significantly improved employee engagement and performance.
- Filled 36 open positions in 2021 and 24 open positions in 2022 with mix of internal promotions, transfers, and external candidates; filled several leadership roles including Assistant Managers, Assistant Store Managers, and Coordinators. - Boosted efficiency and eliminated erroneous order switches by redesigning customer fulfillment space in 2021.
Tiffany & Co.Manager, Operations & Merchandise
Jan. 2013 - Mar. 2021Greater New York City AreaDuring this time frame, I managed finished good inventory, including fine & fashion jewelry, love & engagement categories, high jewelry, and watches. I supervised 1 Assistant Manager and 11 Merchandise Coordinators, and trained new-hire Associates. Key Contributions: - Succeeded in promoting 4 direct reports to Manager and Assistant Manager roles through diligent, mentoring, coaching and development efforts.
- Launched LatinX ERG in 2019 and collaborated with Louis Vuitton, Sephora, Benefit, Fresh, and Moet Hennessy to create meaningful programming and special events.
- Facilitated and executed NY Flagship relocation to temporary location next door in 2019 while flagship underwent large-scale renovation; successfully moved 114K+ units of product valued at $500M+ with zero assets lost.
- Honored with Tiffany & Co Operations Team Award 2018 for service delivery excellence and inventory accuracy.
Tiffany & Co.Assistant Store Manager
Aug. 2012 - Jan. 2013Wall StreetIn 2012, I was transferred to the Wall Street location to serve as in-absentia Assistant Store Manager through Q4 2012, and focused efforts on streamlining operational processes and procedures to boost productivity and sales. Key Contributions:
- Partnered with Store Director to implement controls to ensure compliance with internal audit guidelines. - Supported recruitment and selection of new Operations Coordinator.
Tiffany & Co.Assistant Sales Manager
Nov. 2009 - Aug. 2012New York, NYI was initially hired by Tiffany & Co to supervise, mentor, and train a team of 15 Sales Associates at the NYC Flagship location. I drove efforts to maximize sales, conversions, and CRM related metrics. Key Contributions:
- Developed new training materials to enhance Sales Associate knowledge of diamonds and gemstones.
EspritAssociate Manager
Jan. 2008 - Dec. 2009FlatironAt Espirit, I drove sales in a highly competitive commission-based environment, monitored store inventory, and ensured compliance with company policies. I supervised a team of 20 Sales Associates and 3 Stock Associates. Key Contributions:
- Ranked consistently among Top 5 Sales Leaders in NYC district by delivering highest metrics across manager-on-duty segment. - Reduced losses by 20% in 2009 by developing and introducing new store shortage strategy.
ANN INC.Senior Assisstant Manager
Jan. 2006 - Dec. 2008Flatiron
Gap Inc.Associate Manager
Jan. 2004 - Dec. 2006
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