GatewareProject Manager
Jul. 2018 - Dec. 2018Curitiba Area, Brazil- Customer Relationship Management (Global Oil and Gas Corporation), management of services based on ITIL, and integration of Brazilian ERP system and internal global system, completing pending requests and stabilizing level of customer satisfaction.
- PMO Consulting, raising portfolio of +200 projects and defining level of complexity, as well as performance indicators, with customer recognition for the service provided.
- Team coordination of 10 FTE's software factory with agile approach and SCRUM framework in systems development, improving governance processes and implementing quality tools, resulting in a recovery of the level of customer satisfaction.
- Project management focused on Business Intelligence, integrating several internal systems (ERP Totvs, JIRA, etc...) with Sharepoint + Power BI (Office 365) platform for technology company with +190 employees, Brazilian leader in its sector. Leading organizational change to a more transparent and digital level of management that enables faster growth, focused primarily on HR.