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Work Background
ExxonMobilPMO - Business Transformation Project Office Lead
Jun. 2023Curitiba, Paraná, BrasilLeading Business Transformation PMO for the historical biggest IT Project in the company (above $2
billion dollars total Project cost estimate) for Portfolios: Sales and Marketing, Order to Cash.
ExxonMobilPMO - Chemicals Project Office Track Lead
Mar. 2022 - Jun. 2023Curitiba, Paraná, BrasilPMO Lead for all Chemical IT Portfolios ($25 million dollar year budget): Sales & Marketing, Research &
Technology, Supply Chain.
HCL TechnologiesService Manager
Jun. 2019 - Jan. 2022Curitiba, Paraná, BrazilManaging Track of Non-English Service Desk - Multilingual (PT, ES, FR) and Multichannel (Call, Chat and Web) IT Service Desk operations (12 FTE's), included in global solution contract for Digital Workplace Managed Services (with focus in providing Next Generation Workplace Environment and User Experience). Involvement since Transition & Transformation Program, winner in 1st position for successfully delivering most complex T&T program and 1st Light house Account for year 2020.
GatewareProject Manager
Jul. 2018 - Dec. 2018Curitiba Area, Brazil- Customer Relationship Management (Global Oil and Gas Corporation), management of services based on ITIL, and integration of Brazilian ERP system and internal global system, completing pending requests and stabilizing level of customer satisfaction.
- PMO Consulting, raising portfolio of +200 projects and defining level of complexity, as well as performance indicators, with customer recognition for the service provided.
- Team coordination of 10 FTE's software factory with agile approach and SCRUM framework in systems development, improving governance processes and implementing quality tools, resulting in a recovery of the level of customer satisfaction.
- Project management focused on Business Intelligence, integrating several internal systems (ERP Totvs, JIRA, etc...) with Sharepoint + Power BI (Office 365) platform for technology company with +190 employees, Brazilian leader in its sector. Leading organizational change to a more transparent and digital level of management that enables faster growth, focused primarily on HR.
Wipro Digital Operations and PlatformsBrazil Service Transition Lead
Sep. 2017 - Jul. 2018Curitiba, Paraná, Brazil- Management of the Brazill transition part of global outsourcing program of financial accounting operations (backoffice and helpdesk) for multinational pharmaceutical client, resulting in an operation of 40 resources for Wipro Curitiba.
- Following rigorous global Wipro transition methodology (ITIL / PMBOK / Change Management / Knowledge Management), engaging +150 professionals from various business areas and locations globally to ensure compliance with the schedule and a transition aligned with global operations.
- Also responsible for reporting BPS (Business Process Services) Wipro Brasil results, compiling information and results of 8 service operations being provided to large corporations (total of 300 FTEs, LATAM operations and Global, 24/7, trilingual).
WiproLATAM Customer Services Leader
Jan. 2017 - Sep. 2017- Team leadership of 7 FTE's in the scope of support to large financial institutions throughout Latin America and the Caribbean in Fraud and Security Solutions of payments offered by a leading global company in the sector.
- Team management and operation to ensure SLAs achievement, recovering customer satisfaction and achieving recognized continuous excellence through process improvement and consolidation of a strong and motivated team.
- Structuring the operation to allow LATAM operation to act as backup of global support operation in India.
WiproLatin America Customer Services
Aug. 2015 - Dec. 2016- Support to major financial institutions throughout Latin America and the Caribbean in CORE Payment Solutions ensuring customer satisfaction level, becoming SME (Subject Matter Expert) in the operation.
- Later acting as backup of the leadership, participating in lean six sigma project that resulted in significant cost reduction for the customer and recognized as the organization's best project in the year.
AuroraStrategic Operations
Mar. 2015 - Aug. 2015São José dos Pinhais, ParanáAssistance in strategic corporate projects of the logistics center. Preparation of management reports and organization of meetings to ensure that the objectives of the units are met. Implementation and development of management and quality tools.
Mondelēz InternationalQuality Assurance
Mar. 2014 - Mar. 2015Curitiba e Região, BrasilQuality assurance area of the chocolate factory and Curitiba unit. Identifying and implementing improvements that have generated greater adherence to quality standards, with a positive impact on the results of the area.
Prati-DonaduzziSummer Internship - Job Rotation
Jan. 2014 - Mar. 2014Toledo, Paraná, Brazil
Intelligent PharmaSummer Internship - Business Development
Jul. 2013 - Sep. 2013Barcelona, Catalonia, Spain
CNPq - Conselho Nacional de Desenvolvimento Científico e TecnológicoBiotechnology Research
Dec. 2011 - Sep. 2012Curitiba, Paraná, Brazil
Ciclus ConsultoriaDirector Project Management Office (PMO)
Mar. 2010 - Mar. 2011Curitiba, Paraná, Brazil
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