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Work Background
Pacific Gas and Electric CompanyPROJECT MANAGEMENT ANALYST SR
Aug. 2021 - Jun. 2024Oakland, California, United States• Reporting and process documentations; processes for systems, data requirements, and cross-function departments • Communicate and coordinate with intra-dept functions to gather data and update weekly, monthly, and daily reports
• Tracked project invoices and purchase orders and report end of year to finance and SAP admin
• Data point-person for the warranty project and lifecycle project; coordinate and facilitate information for field technicians of third-party vendor enabling their field technicians to replace gas modules
• Developed processes to true-up project reporting using data from multiple systems across multiple functions
• Access and used multiple external and internal systems to validate information of field activities and report to teams and vendor
• Created and presented reports and metrics, supporting the Customer Ops & Enablement AMI PMO Programs and Projects
• Retrieved data from SAP, Customer Care & Billing (CC&B), Meter Data Management System (MDMS), and various ad hoc sources then analyzed to determine what information to present for the intended audience
• Research customer inquiries when customer care rep reached out, referenced systems and historical files to respond to customer • Assist training Associate Project Management Analyst or more years of experience providing professional reports, scorecards, and presentations that support IT Programs and/or IT Projects
• Analyzed issues relating to data that affect project and manually processed data to ensure project success
SF Superior Court - Experis Manpower GroupIT Business Contract Analyst
Mar. 2021 - Jun. 2021San Francisco Bay Area• Requisition and create purchase orders using SAP system
• Manage documentation for budgets, invoices, contracts, purchase orders, RFQs, and renewals
• Handle maintenance and updates of hardware, software, and licenses, along with hardware activation for employees
• Develop procurement, vendor management, account tracking, departmental processes, and device management SOPs
• Develop and track expense and budget reports; create reports when IT leads request
• Coordinate with Fiscal Dept. to ensure requisitions are approved and invoices are paid
• Ensure accounts and superior court digital files are updated
• Partner with external vendors and manage their accounts; track renewal calendar of support renewals for hardware and software
• Support IT team with keycard and system access; handle or support staff scheduling
• Update and maintain SOPs and diagrams on file; manage and maintain Website and SharePoint files
• Communicate through email and phone as support back up from Support Desk
• Order IT equipment and parts, track with vendors, and ensured receipts
First American TitleInformation Technology Project Analyst
Jan. 2020 - Feb. 2020Concord, CA• IT Project Analysts focus on projects that involve software development as well as hardware/infrastructure projects
• Oversaw projects on an ongoing basis, responsible for project planning and stat using, risk management, and issue resolution
• Coordinated with all First American national locations to install security-compliant printers, support technical teams, managed schedules with vendors to carry out the procurement and installations of these printers • Respond to technical vendor calls, triage to support team; assist technicians at the site the printers where are being installed
• Managed technical support incidents and project details and schedules on ServiceNow; used O365 to share documents
Shell Oil Product USInformation Technology Business Analyst
May. 2019 - Aug. 2019Martinez, CA• Manages business relationships in support of IT solutions to drive business values
• Communicate to users involving telecommunications provider change, including devices and or services upgrades
• Conduct project activities to rollout mobile devices and track the devices, data cards, and service activations • Used SharePoint to collect, track, and update user data; download documents and tweak metadata to create documents
• Used O365 and SharePoint to manage document repository between cross-functional depts.
Kaiser PermanenteIT Project Manager
Sep. 2018 - Dec. 2018Oakland, CA• Support Financial Management: create and maintain budgeted reports for multiple projects
• Relationship management/account management in cadence with intra/inter-department stakeholders
• Assist in the change control processes and update project management compliance regarding SDLC • Using time reporting data to compose weekly report to management teams
• Facilitate and coordinate meetings with cross-functional teams to reconcile finance items and action items
• Consult with financial analyst, develop cost benefit analysis for program team members and executive committee: update report dashboards, ensured allocated resources across multiple projects, and update budgetary issues to PMO
• Composed project budget reports from extracted information from Tableau on a weekly and monthly basis
• Communicates with inter and intra teams to follow-through action items
• Review and update general ledger reports and time reporting data on a regular basis and report out to cross-functional teams
• Manipulate reports using various functions on Microsoft Excel spreadsheets
• Utilize BOX and SharePoint for storage and to access pertinent data to compile reports for the program teams
Cisco Systems, Inc.Project Manager - System Administrator
Sep. 2016 - Aug. 2018san Jose, CA• Relationship management/account for all business partner issues and inquiries; follow-up and resolved all issues
• Managed customer relations and end-to-end scheduling of technical trainings for the scheduling system at Cisco Systems; this system facilitates complex course trainings for over 400 customer-base
• Support 1st level users locally, 2nd/3rd level users globally to technical SMEs teams and operations that involved scheduling system
• Coordinated with development team and done testing of impending releases of new products to the scheduling system
• Integral team to operations for the Learning at Cisco, key communicator involving all issues with the scheduling system
• Trained assistants and users; administrator of the scheduling system, ensuring system data and functional accuracy
• Vendor-business partner relations manager for Cisco Systems; handled the invoicing process and reconciling transactions • Managed customer incidents and issues, coordinates with multiple teams to resolve issues within a reasonable timeframe affecting the scheduled coursework and laboratories
• Triage customer issues related to access control, purchased disputes, technical requirements, billing discrepancies, and how-to-use system for newly on-boarded customers
• Handled operations related to customer issues such as discrepancies to billing, technical problems, and customer complaints
• Used multiple systems, including Salesforce (CRM) to track and respond to customer issues as well as lookup orders • Validate instructors using the CCSI Database and communicate back with cross-functional teams and customers
• Consulted and coordinated with network engineers and technical teams to address relevant technical discrepancies
• Verifying and trouble-shoot customer access involving password/login in the Scheduling Portal
• Ensures the itemized courses are invoiced correctly and timely with billing vendor
BioMarin Pharmaceutical Inc.I T Project Manager
Jun. 2016 - Sep. 2016San Rafael, CA• Implemented a change management system and virtualized ERP for BioMarin Pharmaceutical; worked with multiple SMEs; gathered requirements to implement organizational-wide change management system and put ERP system (Oracle) on cloud
• Implemented a change management system and virtualized ERP system (Oracle) using the Agile and Waterfall methodology
• Understand and used GxP CSV process documentation requirements in pharma; implemented a change management system and virtualized ERP system (Oracle) using the Agile and Waterfall methodology
• Used MS Project 2013 to manage strict timeline and project activities with multiple functions of the team
• Relationship management/account, coordinating project requirements with stakeholders from multiple locations • Used O365 to edit and present project updates and share current project schedules to active team members
• Managed communication plans, ensured proper hand-off, and coordinate with technical teams, vendors, and international teams
• Carried the project requirements using the Agile and Waterfall methodologies at BioMarin • Managed meetings, and communicated across executive management teams and remote technical teams
• Define and drive task completion in cadence with project teams; collaborate with other departments and service groups
• Provide upward and downward communication using appropriate mode of communication with emphasis on writing skills
• Experience in FDA regulated environment pertinent to GxP and IT change control processes and documentation requirements
• Ensured project requirements are defined by SDLC method and met organizational compliance and standard IT policies
• Used process skills, Office365, and MS Office: Word, Excel, PowerPoint, Project, and Visio
• Set priorities and timely follow-through of tasks for 2 project teams; executed with little supervision
• Used SharePoint to update project documents and collect new requirements
Kaiser Permanente, National Medicare AdministrationSenior Project Coordinator
Mar. 2015 - Mar. 2016Oakland, CA• Maintain project documents of multiple projects in SharePoint: lead one of the projects in managing reporting, data files, retention processes, and stakeholders; managed data files and reporting for accounts dated back several years
• Scheduled, tracked, and managed meetings projects; managed communications and project documents across these project teams
• Trained incoming Project Manager for the Contracts Cancellation Project
• Used MS Project to manage project tasks for a major project; used SharePoint to store interim projects’ data • Provided technical support, project documentations, communication for four project managers
• Utilized SharePoint and O365 to manage project documentations and communications • Scheduled meetings, composed agenda, meeting notes, and action items and coordinate with appropriate stakeholders
• Updates project workbook and statuses: deadlines, action items, issues, and risks
• Conducts efficient meetings, making sure the right people are invited and made aware of their roles
• Ensured that meeting minutes, decisions, and actions are communicated, assigned, and completed
• Coordinates across groups for sharing best practices and works with other regions on knowledge management and best practices
• Creates and prepares reports on project status and distribute to appropriate team members
• Used online applications for meetings; tracked risks, issues, and meeting minutes; updated project documents and deliverables; followed-through tasks and assignments with team members; and research and wrote reports for managers
Kaiser Permanente, Medicare Part D Unit (PDU)Project Coordinator
Jan. 2015 - Mar. 2015Oakland, CA• Provided technical and administrative support to project manager(s)
• Used PeopleSoft case management system (CIWRS) at Kaiser’s Medicare Part D Unit, processed drug formulary backlog cases
• Utilized claims case management system for the Medicare Part D Unit to track and compiled reports of back-logged drugs • Input accurate data entry and verification of prescriptions drug using formulary system and other data sources
• Read, sort, and print case documentations, and organized them for reference
• Used Lotus Notes, MS Word, and Excel to update database and to communicate daily
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