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Work Background
Dedicated DevelopersDirector of Project Management
May. 2023Medellín, Antioquia, Colombia
Dedicated DevelopersImplementation & Enablement Lead
May. 2023Medellín
Independent Contract WorkIndependent Operations & Systems Contractor
Apr. 2020 - Jan. 2023Bentonville, AR
Drifter Jack's HostelManager
Mar. 2019 - Mar. 2020Austin, Texas, United StatesManaged all employees, streamlined operations, maintained facilities, managed social media, implemented weekly events, hired and trained staff, led staff meetings, monitored and recorded expenses and revenue. • Improved Austin’s 4th highest rated hostel to #1 in security, staff, atmosphere, value for money, and #1 overall according to hostelworld.com, the premiere hostel booking website
Drifter Jack's HostelOperations Manager
Mar. 2019 - Mar. 2020Austin, TXManaged all employees, streamlined operations, maintained facilities, managed social media, implemented weekly events, hired and trained staff, led staff meetings, monitored and recorded expenses and revenue. • Improved Austin’s 4th highest rated hostel to #1 in security, staff, atmosphere, value for money, and #1 overall according to hostelworld.com, the premiere hostel booking website
MicrosoftProject Manager, Cortana Team
Nov. 2016 - Oct. 2018Greater Seattle AreaCoordinated a global team of 12 writers, content designers, and machine-learning experts to complete a 2-year project to improve Cortana’s language processing and conversation capabilities. Divided and distributed assignments, kept schedule, monitored and reported progress. • Created comprehensive technical documents for data analysis and content writing methods • Implemented a system for collecting and classifying different types of dialogue, which was adopted by Microsoft for future AI chatbots’ development • Improved data accuracy from 69% to 99% inter-rater reliability • Wrote and edited thousands of responses to common user queries and advanced the AI’s machine learning ability to guarantee consistent personality
MicrosoftProject Manager, Content Operations Lead
Nov. 2016 - Oct. 2018Greater Seattle AreaCoordinated a global team of 12 writers, content designers, and machine-learning experts to complete a 2-year project to improve Cortana’s language processing and conversation capabilities. Divided and distributed assignments, kept schedule, monitored and reported progress. • Created comprehensive technical documents for data analysis and content writing methods • Implemented a system for collecting and classifying different types of dialogue, which was adopted by Microsoft for future AI chatbots’ development • Improved data accuracy from 69% to 99% inter-rater reliability • Wrote and edited thousands of responses to common user queries and advanced the AI’s machine learning ability to guarantee consistent personality
WordUp, Inc.Project Manager
May. 2015 - Oct. 2016Greater Seattle AreaLed video game programmers and artists to create online role-playing game for foreign language learners. Collaborated with the game designers to develop game narrative. Wrote all in-game story and dialogue. • Produced three promotional videos, using time and budget allotted to produce one • Created content for corporate blog, Facebook page, Twitter account, and press releases
WordUp, Inc.Project Manager / Creative Lead
May. 2015 - Oct. 2016Greater Seattle AreaLed video game programmers and artists to create online role-playing game for foreign language learners. Collaborated with the game designers to develop game narrative. Wrote all in-game story and dialogue. • Produced three promotional videos, using time and budget allotted to produce one • Created content for corporate blog, Facebook page, Twitter account, and press releases
Gentle Care Transport IncEmergency Medical Technician
Apr. 2010 - Dec. 2011Greater Los Angeles Area• Gained clinical experience for medical school application by becoming a certified EMT • Drove ambulance, responded to emergencies, stabilized and transported patients
University of ChicagoSociology Research Assistant
Feb. 2009 - Sep. 2009Chicago, Illinois• Researched and compiled database of 9000 sociology articles, enabling professor to produce two studies on patterns in dissemination of information
Streaming ShuttersWriter, Actor
Sep. 2007 - Dec. 2007Greater Los Angeles Area• Wrote children's science TV show pilot • Researched and ensured scientific accuracy • Starred in show
Redwire PicturesProducer's Assistant
Aug. 2007 - Sep. 2008Greater Los Angeles Area• Executed infinite odd jobs for 80 hrs/wk from any department on movie set
Clive LLCFounder, Producer
Jul. 2007 - Feb. 2009Greater Los Angeles Area• Designed business plan to solicit funds from private investors • Planned logistics of film production, scouted for filming locations • Wrote two feature-length comedies
Divine ComedyComedian (Writer/Performer)
Sep. 2005 - Jun. 2007Provo, UT• Performed monthly sketch comedy shows to thousands, with annual show in Hawaii • Wrote & directed 32 sketches, acted in over 100 • Wrote, directed, and edited 3 short films
J. Walter Thompson WorldwideCreative Department Intern
Jun. 2004 - Aug. 2004New York City• Explored packaging and selling tactics for new Sudafed products • Organized past records • Ran trafficking functions in absence of trafficking employee
Brand X ComedyComedian (Writer/Performer), President, Coach
Sep. 2003 - Sep. 2005Provo, UT• Wrote & directed 29 sketches, acted in over 100 • Advertising boss, won “Best Advertising” of BYU clubs • Founder/President of Diet Brand X, a branch for emerging comedians • President (2005)
J. Walter Thompson WorldwideBroadcast Production Intern
Jun. 2003 - Aug. 2003New York City• Prepared talent contracts & pay session reports • Explored strategies for Rolaids ad campaign • Researched music for commercials
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