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Work Background
American Academy of Physical Medicine & Rehabilitation (AAPM&R)Director of Member Engagement
Aug. 2024Rosemont, Illinois, United States1. Responsible for ensuring the Academy’s member programs and services, including recruitment, retention and ongoing member support activities, are effectively created, executed, and maintained. 2. Provide strategic leadership and management for all membership sections, including all Member Communities and related entities to guide, facilitate, and support their efforts on behalf of the Academy. 3. Create and direct execution of innovative member engagement opportunities that translate to retention of members, particularly those in early career. 4. Develop a strong customer service team with a focus on customer satisfaction and effective data processes. 5. Support committees as assigned including, Inclusion & Engagement, Physiatrists in Training, Membership, and Diversity and Inclusion. 6. Provide strategic leadership for Member Communities. 7. Work closely with marketing and communications teams to align messages to target member needs, particularly those in early career. 8. Work with department heads to share member knowledge and increase member satisfaction. - Develop and execute programs, campaigns, and activities to increase membership and increase retention rates. 9. Create an environment and culture that focuses on member value to target audiences. 10. Recruit, hire, manage, mentor and develop a professional team responsible for member engagement, membership and customer service. 11. Ensure member data processes are optimized so data is accurate, up-to-date and accessible to staff. 12. Perform other duties as assigned by the Associate Executive Director.
MCI USADirector of Engagement, Association Solutions
Apr. 2021 - Jul. 2024McLean, Virginia, United StatesAs the Director of Engagement, Association Solutions, I advanced the mission and success of associations by leading engagement initiatives, and fostering growth. My responsibilities included: 1. Committee Leadership: Provided visionary leadership to association committees, attended meetings, and effectively prepared meeting agendas and minutes as needed. Ensured committees were aligned with organizational goals and objectives. 2. Strategic Membership Planning: Collaborated with Committee Chairs and association staff to facilitate strategic membership planning. Oversaw the execution of membership plans and proactively communicated progress and outcomes to the Board. 3. Leadership Identification: Partnered with the Managing Director to identify Officers, committee chairs, and other leaders and representatives. Ensured their skills and experience align with the current and future needs of the organization. Assisted in the on-boarding process to maximize their effectiveness. 4. Market Expansion: Identified and communicated specific opportunities for the organization to expand its influence and market presence. Developed strategies to capitalize on these opportunities and drive growth. 5. Membership Growth: Planned, implemented, and managed campaigns aimed at attracting new members and subscribers. Developed data-driven strategies to enhance member recruitment and retention efforts. 6. Program and Benefit Development: Identified evolving member needs and developed programs to meet those needs. Ensured that the association remained relevant and provided value to its members. 7. Membership Standards: Oversaw the development and maintenance of membership standards to ensure consistency and quality among members. Upheld the organization's reputation and integrity. 8. Partnership Building: Cultivated relationships with related industry organizations. Collaborated with external partners to increase awareness, share resources, and foster membership growth.
KellenAccount Executive
Mar. 2020 - Apr. 2021Chicago, Illinois, United StatesRoles (January - April 2021): Interim Executive Director, Society for Pediatric Pathology Marketing & Membership Director, Association of College & University Auditors Member Services Manager, Association of Oncology Social Work Managed the day-to-day operations of one or more association clients, including strategy, operations, and initiatives related to Board facilitation, membership, communications, conferences and meetings, and financial oversight. Provided leadership to and interacted with the Board of Directors and committees, attended meetings and prepared agendas and minutes as appropriate. Assisted in facilitation of strategic planning and oversees execution of plan, regularly communicating progress to Board. Assisted Board President in identifying Officers, committee chairs, and other leaders and representatives with skills and experience that aligned with the current and future needs of the organization Communicated specific opportunities for organization to the Board to expand its influence and/or market. Implemented programs and campaigns to attract new members and/or subscribers. Identified and developed new programs and benefits to meet the evolving needs of members. Oversaw development of membership standards. Developed and maintained partnerships/relationships with related industry organizations to increase awareness and grow membership.
KellenAssociate Account Executive
Aug. 2018 - Mar. 2020Oakbrook Terrace, ILAssisted in management of day-to-day operations of association clients in a “deputy director” capacity, supporting efforts relating to strategy, operations, membership, communications, conferences and meetings, and financial oversight. Supported Account Executive in providing leadership to and interacting with the Board of Directors and committees, attends meetings and prepares agendas and minutes as appropriate. Interfaced with committees via phone, email, and in person. Provided support to committees, including notices, scheduling, agendas, minutes and project management, enabling execution of their missions and objectives. Worked with Account Executive in implementing programs and campaigns to attract new members and/or subscribers. Identified and developed new programs and benefits to meet the evolving needs of members. Assisted in developing membership standards and in creating and maintaining partnerships/relationships with related organizations to increase awareness and grow membership. In collaboration with Board and Meetings Manager, assisted in coordinating logistics for conferences, meetings, and events. Supported Meetings Manager and conference planning committee in implementing a detailed project plan, and provided assistance in the coordination of event coordinators, marketing, speakers, professional technical support vendors, and local officials. Assisted in development and distribution of association publications, including advertising sales. Assisted Account Executive in overseeing partnerships and coordinates relevant marketing deliverables. Supported grant-writing and solicitation efforts of the association, as needed. Analyzed financial statements and works to ensure adherence to annual budget. Proposed improvements to processes and offers cost containment ideas and strategies. Monitored compliance with contracts and assists in negotiating renewals. Other duties that align with the mission and vision of the company.
KellenAccount Administrator
Jul. 2015 - Jul. 2018Oakbrook Terrace, ILServed as Administrator for various Kellen clients. Interfaced with Board of Directors, Committee Leadership, members and professional community via phone, email and in-person meetings and events. Supported all facets of the annual meetings, including abstract management, Conference and Awards committee oversight, and on-site support. Collaborated with multiple teams and committees (Membership, Education, and Communications) by providing exceptional service and executing missions and objectives. Responded to multiple inquiries and requests, preparing communications and informational materials. Navigated complex environments to develop and maintain lasting relationships. Collaborated with multiple internal departments, including accounting, Web/IS, order processing, marketing communications, meetings and education. Prepared high quality written material for websites, newsletters, e-blasts and other communications vehicles. Prepared for and attended committee/board meetings, taking minutes as necessary. Completed additional projects and duties as assigned.
Congress of Neurological Surgeons (CNS)Membership Recruitment and Engagement Coordinator
Jul. 2012 - Apr. 2015Schaumburg IL• Served as primary point of contact for incoming membership inquiries; respond to oral, written, and email inquiries with prompt, accurate information • Researched, identified, and effectively communicated with prospective members to generate new membership applications • Coordinated credentialing, tracking, and processing of member application; maintains related records and files • Assisted in development and implementation of membership recruitment & retention strategies as directed by the Director of Member Services, including administrating distribution of membership recruitment and retention correspondence, and execution of member calling campaigns • Maintained integrity of the member database, ensure the accuracy of its content • Oversaw all member list and data management, including rosters, the Young Neurosurgeons' Directory, mailing list development, and regular reports from the membership database
Youth Job Center, Inc.Employment Outreach Coordinator
Jan. 2009 - Jul. 2012• Researched, prospected, and identified local businesses with hiring needs • Executed Employer Outreach Marketing Strategy to increase awareness about the services, programs, and benefits of a YJC Employer Partnership • Conducted site visits and presentations to prospective YJC Employer Partners • Tracked and documented employer follow-up activities; cultivate new employer contacts • Planned, coordinated, and organized 2-3 onsite employer hiring events at YJC each month as well as 2 seasonal job fairs each year
CareerBuilder.comOnline Specialist Account Manager
Jun. 2008 - Dec. 2008• Utilized consultative sales methods to sell CareerBuilder.com job postings and resume database access over the phone • Gained access to executives and engage with them to demonstrate how CareerBuilder.com products can fulfill their staffing needs • Created unique product combinations and sales solutions to meet each clients' individual needs • Grew client base: Prospected, qualified, solidified relationships, overcame objections and closed new accounts using proven sales techniques; maintain existing accounts
Democracy MattersMidwest Regional Director
May. 2007 - May. 2008- Assisted students in the Midwest and Western regions of the country in organizing campaigns to get private money out of politics and other pro-democracy reforms. - Educated and involve students on campuses in events and actions by serving as “staff link” for paid internships. - Actively recruited and researched Midwestern campuses to expand internship program. - Engaged local community and legislators to through coalitions and grassroots organizing.
Fair WisconsinField Organizer
Jul. 2006 - Nov. 2006- Directed IPVR (In Person Volunteer Recruitment program) in Milwaukee and Madison offices with extremely successful turnout of volunteers in both offices. - Mobilized and recruited Fair Wisconsin supporters.
Fund for Public Interest ResearchField Manager
Jun. 2005 - Feb. 2007- Gained proficiency in management of canvassing campaigns; learned about operations of non-profits - Raised funds in Milwaukee and Madison areas, consistently surpassing weekly quotas. - Trained and oriented new staff members each day before shifts begin. - Responsible for implementing weekly goals, managing field program, and administering the day-to-day operations in the field.
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