Sarah Miccinilli

Customer Care Representative @Packlink.es

Customer ServiceClient Relations SpecialistChat SupportLive ChatCustomer Care Specialist

During my professional career, which has spanned over 15 years, I have succeeded in refining excellent communication and interpersonal skills. These abilities form the foundation for comprehensive 360-degree customer management across all channels, including social media, phone, and e-mail. This exposure has sharpened my capacity for concise written and oral exposition, ensuring clarity and effectiveness in information transfer. Daily challenges have constantly required me to utilize critical thinking, which has fueled my Problem-Solving preparedness and my aptitude for working effectively in stressful situations. My proficiency in negotiation is concretely demonstrated by my key role as a mediator between end customers and suppliers to resolve complex disputes and escalations. I have successfully applied my Leadership aptitude in the field through the coordination of both internal work teams and external structures, such as outsourcing partners and call centers. This entire skill set is aligned with goal-orientation, allowing me to manage objectives either collaboratively or autonomously to ensure the achievement of company goals in any operational context.

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