During my professional career, which has spanned over 15 years, I have succeeded in
refining excellent communication and interpersonal skills. These abilities form the foundation
for comprehensive 360-degree customer management across all channels, including social
media, phone, and e-mail. This exposure has sharpened my capacity for concise written and
oral exposition, ensuring clarity and effectiveness in information transfer.
Daily challenges have constantly required me to utilize critical thinking, which has fueled my
Problem-Solving preparedness and my aptitude for working effectively in stressful situations.
My proficiency in negotiation is concretely demonstrated by my key role as a mediator
between end customers and suppliers to resolve complex disputes and escalations.
I have successfully applied my Leadership aptitude in the field through the coordination of
both internal work teams and external structures, such as outsourcing partners and call
centers. This entire skill set is aligned with goal-orientation, allowing me to manage
objectives either collaboratively or autonomously to ensure the achievement of company
goals in any operational context.More...
Mariano Navas
Backend developer@Self employed
Verified
Backend developer 💻
Java / Scala programmer 🧑💻
Software design expert 👨🎨
20+ years in the industry 🧓More...