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Work Background
AreteWorkday Administrator
Feb. 2022• Ensures Workday is up-to-date with the latest features and security enhancements.
• Customizes systems settings to align with business processes.
• Identifies and resolves technical issues to maintain system efficiency.
• Develop and maintained reference materials for self-service support.
• Manages login credentials and resolves access-related problems.
• Running and customizing reports for HR and leadership teams to generate insights to support decision-making.
• Works cross-functionally to enhance system usability.
• Evaluates updates and deploys new Workday features to improve functionality.
• Ensures seamless data exchange with external applications.
• Streamlines operations by configuring automated approvals and tasks.
AreteSenior Talent Acquisition Lead
Feb. 2022Remote, USA• Integral part of Transformation Initiative Team that was responsible for redefining a $100M company, managing/organizing over 300 tasks, and utilizing 120+ resources in 90 days • Part of an extremely successful Talent Acquisition team that in 2022 alone has sourced over 2800 candidates, 1000+ candidates screened, 620+ candidates interviewed by the recruiting team, 430+ candidates interviewed by Hiring Managers, 150+ offers made, and ultimately resulting in over 130 hires
• Recruits for positions based in the US, Canada, India, and UK markets for fully remote, onsite/travel, hybrid and corporate location positions
• Recruiting and hiring experience with a variety of positions and levels (entry to executive) including corporate and technology roles
• Drives the full recruitment lifecycle by sourcing, reviewing resumes, coordinating screenings & interviews, determining employment suitability, offer negotiation, and providing support for candidates through to onboarding and handoff
• Assesses applicants’ relevant knowledge, technical skills, soft skills, experience, and aptitudes
• Partners with Hiring Managers, Human Resources, and additional stakeholders to understand all requisitions assigned and build candidate pipelines to fill those open roles
• Attends conference job fairs on behalf of the company and champions Arete’s culture and reputation
• Opens requisitions, manage candidates, and requests offers using Workday ATS/CMS
Specialized Security Services, Inc.Human Resources, Talent Acquisition & Training
Apr. 2018 - Feb. 2022Plano, Texas, United StatesHuman Resources Generalist
Responsible for a wide range of HR tasks, including, but not limited to trainings, employee benefits and leaves, and crafting HR policies. Maintained all employee records to ensure they were up to date and kept confidential. • Administered company employee benefits and acted as a liaison between the employee and PEO
• Assisted in development and implementation of Human Resources policies
• Responsible for promoting a positive employee experience and company culture
• Main point of contact for employees’ inquiries on HR related topics
• Performed employee onboarding and helped organize training and development initiatives
• Organized and implemented employee trainings and reviews (new hire, annual, continuing education, re-certification)
• Created performance improvement plan documentation, conducted disciplinary discussions and led termination meetings
• Assisted in talent acquisition and recruitment processes, as necessary Recruiting Specialist
Managed the full life cycle of the recruiting process, ensuring a superior candidate experience, including sourcing, conducting phone, video conference, and in-person interviews, and providing the appropriate follow-up internally and with candidates. • Created job descriptions with each hiring manager; developed a strong understanding of the company roles
• Partnered with hiring managers to understand the company hiring goals and positions needed.
• Managed job boards and recruiting platforms
• Maintained multiple databases of potential candidates for future job openings
• Sourced and networked with potential hires through professional groups on social media and other platforms
• Distributed and measured the results of candidate experience surveys
• Trained and advised hiring managers on interviewing techniques and assessment methods
• Assisted Human Resources with the onboarding process, when necessary
Keller Williams Realty PlanoOperations Specialist - The DARE Network
Oct. 2016 - Apr. 2018Dallas/Fort Worth AreaAccountable to an Operations Team that provides support to agents and lead generation, leading to 204 closed units in 2017. Lead multiple support departments including, but not limited to Human Resources, Information Technology, Finance, Transactions, Marketing and Expansion. Single-handedly responsible for the upkeep and management of the company CRM/database (20,000+ accounts). In addition to the day to day business demands, was charged with creating new and reviewing existing policies and procedures to remain compliant and up to date with internal processes as well as government rules and regulations.
Real Time Resolutions, Inc.Manager, Portfolio Management
Feb. 2016 - Oct. 2016Dallas/Fort Worth AreaManaged strategy, analytic and compliance based department responsible for the upkeep of each client’s portfolio. This included compiling data to run daily/weekly/monthly reports to improve overall department success. Reviewed these important statistics which gauged the progress of individual departments and were used to set company goals. Maintained thorough records to ensure that all outgoing correspondence met client, state and federal compliance requirements. Charged with compiling data requested by clients for onsite audits/visits.
Real Time Resolutions, Inc.Manager, Corporate and Operations Training
Jun. 2014 - Jan. 2016Dallas/Fort Worth AreaCollaborated with Human Resources in the hiring process for new employees to complete and understand corporate training. Responsible for managing the Training Department and trainers. Monitored company-wide annual training to ensure testing was completed on time per government and investor requirements. Worked hand in hand with Business Development, Client Services and Change Management Teams to maintain system of record for all policies and procedures and rolled them out to all employees. Helped implement a new training method and presented it to both current and prospective clients.
Real Time Resolutions, Inc.Manager, Operations
Jan. 2013 - May. 2014Dallas/Fort Worth AreaLiaison between the company and client regarding all aspects of recovery. Corresponded daily with investors via email and conference calls. Responsible for overseeing quarterly audits and site visits. Operational duties included goal setting and supervising a Customer Solutions Manager and their team’s overall performance. Also regularly interviewed candidates for potential employment.
Real Time Resolutions, Inc.Manager, Customer Solutions
Oct. 2011 - Dec. 2012Dallas/Fort Worth AreaOversaw daily operations and monitored recovery efforts of many Customer Solutions Professionals. Responsible for preparing investor requests per the department’s Assistant Vice President’s direction. Regularly attended job fairs representing the company to screen and recruit potential employees.
Real Time Resolutions, Inc.Customer Solutions Manager - Training
Oct. 2010 - Sep. 2011Dallas/Fort Worth AreaTrained all company new hires from Day 1 to Day 30. This included corporate, compliance and operations training. Also responsible for monitoring and scoring all customer facing employees call quality on a monthly basis.
Real Time Resolutions, Inc.Customer Solutions Professional - Operations
Aug. 2009 - Sep. 2010Dallas/Fort Worth AreaResponsibilities included working with multiple financial investors on delinquent mortgages either facing imminent foreclosure or helping borrowers to settle deficiency balances on recently foreclosed properties. This included working settlements, creating loan modifications, forbearance plans and short sales. Also familiar in working with equity analysis, suit on note and bankruptcy.
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