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Work Background
Streem (Media Monitoring & Insights)Account Manager
Apr. 2024Sydney, New South Wales, AustraliaAs an Account Manager at Streem, I manage the onboarding and success of a diverse portfolio of approximately 100 clients, ensuring they maximize the value of our platform. I take a consultative approach to understand client needs, deliver tailored solutions, and drive product adoption through high-quality platform demonstrations and strategic engagement. I serve as the primary point of contact for my clients, proactively addressing challenges, identifying upsell opportunities, and fostering long-term relationships that enhance customer retention. By leveraging CRM tools such as Salesforce and HubSpot, I track client interactions, analyze engagement data, and refine customer success strategies to continuously improve the onboarding experience. Collaborating closely with Sales, Marketing, and Product teams, I help refine workflows, support product development with user insights, and contribute to overall revenue growth. Passionate about digital transformation and customer success, I thrive in fast-paced environments where I can drive meaningful impact for my clients and the business.
German-Australian Chamber of Industry and CommerceAssistant Business Consultant
Sep. 2023 - Mar. 2024Sydney, Neu Süd Wales, AustralienI supported the Energy-Cluster of the Australian-German-Chamber of Commerce in Sydney by analyzing market opportunities for German companies in the Australian energy efficiency and hydrogen market. I conducted interviews with leading companies, planned events such as webinars and delegations, and researched data to drive strategic decision-making.
Sky Deutschland GmbHCustomer Relationship Management (CRM)
Feb. 2023 - Aug. 2023München, Bayern, DeutschlandI played a pivotal role at Sky Deutschland GmbH in managing customer engagement strategies to optimize retention and satisfaction. By delivering proactive solutions to enhance product adoption and address client needs, I identified sales opportunities through data analysis, ultimately streamlining the sales process through effective CRM systems.
The Julius Maximilians University of WürzburgResearch Study Assistant
Sep. 2022 - Dec. 2022Würzburg, Bavaria, GermanyAssisting during the EU funded study „Kids n Groups“
The Julius Maximilians University of WürzburgAcademic Tutor
Oct. 2021 - Feb. 2023Würzburg, Bavaria, GermanyI was a tutor for Macroeconomics at the Julius-Maximilian-University. During that time, I practiced and taught the principles of Macroeconomics with first semester students and deepened their knowledge they got from the professors lecture.
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