Caitlin Martin

Strategy Consultant | Business Advisor

PartnerResearcherCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)EducationSoft Skills TrainerBusiness AnalystAdvisorCustomer ResearcherEngagement Manager

Strategy consultant with 15+ years partnering with organizations to solve critical business challenges and drive transformation. Delivered >80% cost reductions, scaled programs 150%, and led cross-functional teams through data-driven insights and stakeholder facilitation across Kaiser Permanente and Stanford Health Care. KEY ACHIEVEMENTS • 150% Program Scaling through strategic planning and resource optimization • >80% Cost Reduction via strategic intervention and process redesign • 66% Market Growth with 21% increase in service utilization • 98% Client Satisfaction on state-approved training programs

Feedback from Caitlin’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Strategy Consultant IV | Strategic Planning

Kaiser PermanenteStrategy Consultant IV | Strategic Planning

Jun. 2024 - Apr. 2025Renton, Washington, United States• Cost Optimization Implementation: Designed and executed comprehensive cost reduction strategies across multiple service lines, achieving measurable annual savings through streamlined service delivery protocols, enhanced operational efficiencies, and evidence-based healthcare interventions • Healthcare Transformation Leadership: Directed cross-functional teams delivering strategic operational enhancements, including >80% cost reduction pilot through emergency department diversion and comprehensive stakeholder collaboration • Executive Strategic Communication: Delivered weekly executive communications on progress and facilitated cross-functional collaboration, ensuring strategic alignment across stakeholders to support data-driven decision-making and program success

Program Manager, Care Delivery

Kaiser PermanenteProgram Manager, Care Delivery

Oct. 2020 - Jun. 2024Washington, United States• Palliative Care Program: Scaled program 150% to 5 clinics and expanded to 5 medical specialties in 4 months with zero additional FTE; increased outpatient referrals 66%, inpatient referrals 17%, and visits 21%, improving access for seriously ill patients • Medical Aid in Dying Program: Transformed legacy program into standardized operation with comprehensive metrics framework and operational processes • Hospice Service Expansion: Developed strategic planning for hospice service expansion, creating scalable training programs, marketing plan, and promotional materials

Manager, Home Care Workforce Practice Transformation (Curriculum Development)

SEIU 775 Benefits GroupManager, Home Care Workforce Practice Transformation (Curriculum Development)

May. 2016 - Jun. 2020Seattle, WA• Human-Centered Competency Development: Led mixed-methods research using participatory approaches, expert interviews, and field observations to establish validated workforce competencies that improved home care performance and quality of care outcomes and practice standards, directly improving home care performance and quality of care outcomes • Collaborative Training Program Development: Co-designed basic and advanced training courses with internal and state agency stakeholders using competency framework, achieving State approval and 98% learner satisfaction rate • Industry Thought Leadership - Presented innovative competency development approach at 2019 Home and Community-Based Services (HCBS) Conference to national audience of home care professionals

Sr. Program Manager - Cancer Center Transformation

Stanford Health CareSr. Program Manager - Cancer Center Transformation

Mar. 2015 - Apr. 2016Palo Alto, CA• Patient Experience Transformation: Facilitated co-design of strategic initiatives to transform patient and family experience in Cancer Center, partnering with clinical leaders, staff, and Patient and Family Advisory Council to embed patient-centered engagement throughout program delivery • Clinical Workflow Optimization: Collaborated with operational leadership and nursing to design the Multidisciplinary Care Coordinator role including standard work, scalable training solutions, and Epic Navigator, driving technological innovation and role adoption across the Cancer Center • Patient Experience Improvement: Consulted on design of integrated supportive care clinic to accelerate care coordination and optimize patient access

Project Manager - Cancer Center Transformation

Stanford Health CareProject Manager - Cancer Center Transformation

Mar. 2014 - Mar. 2015Palo Alto, CAExecuted project management strategies to support Cancer Center Transformation, aligning initiatives with organizational priorities. • Collaborated with operational teams on the design and implementation of standard work and operational processes for the Clinical Administrative Assistant (CAA) role, optimizing clinic efficiency and support.

Requests

Touchpoint image

0

Personal Pitch

Healthcare Strategy | Organizational Transformation | Program Excellence - Where Data Meets Human Understanding

Touchpoint image

0

Looking for a Job

Healthcare Strategy | Organizational Transformation | Program Excellence - Where Data Meets Human Understanding

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Caitlin on Intch

Consulting

1131093 people

21

CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders

15

Project Manager, Consultant

15

Production Assistant

ConsultingEngagement Manager

140044 people

15

Business Development Manager @ Lewis Stevenson Office Solutions

20

IT Project Manager @ Innovos Consulting Group

29

Sales Coach & Consultant/VP of Sales