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Work Background
White House Black MarketStore Manager
Sep. 2019 - Feb. 2020San Francisco Bay AreaRecruit talent and manage candidates using HRMS software to hire and develop employees, increased staff size by 50% per month for 2 months. Adhere to a monthly budget and develop weekly schedules within fiscal guidelines, review payroll documentation for accuracy. Track product movement and analyze KPI reports, to optimize operational strategies.
Execute promotions and multilevel merchandising projects to increase sales and revenue following visual guides. Achieve sales goal through successful incentive programs developed to drive omni channel selling.
Facilitate daily operations ensuring store is adequately maintained to ensure safe and efficient operations in accordance.
White House Black MarketAssistant Store Manager Operations
Mar. 2017 - Sep. 2019Promoted to store manager after exceeding KPI’s for 2 years, supervising associates in sales, resulting in 30% average increase per associate. Grew personal client portfolio by 15%, supporting the store in a 36% overall increase.
Designed weekly, monthly, and quarterly marketing materials reaching upwards of 500 clients. Liaised with vendors, contractors, and stakeholders to ensure transfer and shipping or RTV, new product, and marketing materials.
White House Black MarketSales Lead
Nov. 2016 - Mar. 2017Promoted to Assistant Manager after demonstrating an ability to learn quickly and master complex concepts flawlessly.
Using electronic outreach built and maintained client portfolio of 10.
Assisted with visual directives, including floor sets, window changes, visual presentations, signage placement as directed.
Archdiocese of San FranciscoCommunity Outreach and Program Coordinator - St. Francis of Assisi
Dec. 2011 - Aug. 2013East Palo Alto, CaCoordinated bilingual after school program for low income youths, improved enrollment 160% (50-80). Recruited and expanded 60% (5-30). Designed and managed social media campaigns on multiple platforms (Facebook, Twitter, Youtube), amplifying success of outreach efforts.
Edgewood Center for Children and FamiliesTherapeutic Behavior/Family Specialist
Jul. 2009 - Jul. 2011San Carlos, Ca.Provided Medi-Cal approved Therapeutic Behavioral services for at-risk youths age 5 – 21.
Administered 90 day in-take assessments to identify target behaviors. Initiated plans permanently reducing 80% of identified behaviors.
Met monthly productivity goal of 70% billable direct service hours, achieved 74% average.
Community GatepathLead Life Skills Instructor/Job Coach
Feb. 2008 - Jan. 2010Burlingame, Ca.Provided direct service to adults with intellectual and developmental delays, identifying additional needs, rehabilitation issues. Was promoted after 15 months and given extra responsibilities of a second position.
Composed engaging curriculum – 3 activities/week, promoting self advocacy and independent living.
Successfully instructed groups of 15 participants to navigate bus routes as part of a trial program. Surpassed expectations by decreasing company transportation costs while encouraging community inclusion.
Established participant-centered annual objectives designed to track emotional, physical, and cognitive change over the course of 90 days. Provided on-site vocational training and supervision to independent participants, safeguarding quality customer service and employer relations.
Walter W. Hayes TrustProperty Manager
Jan. 2008 - Oct. 2019Menlo Park, Ca.Responsible for the management of 5 properties, negotiating lease agreements and maintenance contracts in owner’s best interest.
Ensure units are Department of Housing and Urban Development and, Indian Affairs compliant through regular unit inspections and expeditious correspondences with government agencies. Promptly investigate and resolve tenant concerns, supporting owner’s intentions of 90% occupancy retention.
Enforce rules of occupancy and initiate corrective actions as needed, including drafting eviction notices, and generating legal action for non-payment of rent.
Stanford UniversityResearch Assistant - Temporary
Feb. 2005 - Apr. 2005Palo Alto, Ca.
TargetHuman Resources Administrative Assistant
Jan. 2001 - Dec. 2004
Alliant International UniversityAdministrative Assistant
Feb. 1999 - Jan. 2008Supported University operations as a student administrative assistant campus wide. Performed various duties including, staffing phone lines, data entry, and leading campus tours.
Coordinated domestic and international conferences for 300 – 800 attendees. Managed event logistics, registration, attendee tracking, and pre- and post-event evaluations.
Assembled 200 marketing packets monthly targeting potential students both nationally and internationally. Received approximately 10% interest replies per month. Orchestrated executive calendars and travel, keeping track of invoices and adhering to budget.
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