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Second NatureEnablement Manager, Post Sales
Jun. 2024My role involves designing and implementing comprehensive enablement programs that elevate the skills and performance of our post-sales teams. By leveraging a variety of tools and dashboards, I track key performance indicators (KPIs), manage workloads, and deliver impactful training sessions. I emphasize collaboration with Product Marketing, Operations, Customer Success, Customer Support, Onboarding, and Data Management teams to build robust resources that drive sales knowledge and organizational growth. My approach is rooted in strategic insight and innovative training methodologies, ensuring our training solutions enhance the effectiveness and efficiency of our post-sales teams.
Second NatureEnablement Consultant, Post Sales
Apr. 2024 - Jun. 2024At Second Nature, I spearhead the development and implementation of comprehensive enablement programs designed to elevate the skills and performance of our post sales teams. My focus is on developing dynamic and engaging training content that not only educates but also empowers our employees. By aligning our training strategies with business goals and adapting to market needs, I ensure that our programs are relevant and impactful. I pride myself on fostering a culture of continuous learning and improvement, developing initiatives that resonate with and support our diverse teams.
WISE NYC Metro (Women in Sports and Events)Member
Jan. 2024 - Feb. 2024New York City Metropolitan AreaProud member of WiST (Women in Sports and Technology), a community dedicated to empowering women in the sports and technology industries. Committed to promoting diversity and inclusion, sharing knowledge, and fostering professional growth. Excited to connect with like-minded individuals and contribute to a more inclusive and equitable industry. #WomenInSportsTech #DiversityInTech
SportradarProgram Manager, Sales Enablement
Jul. 2023 - Mar. 2024New York City Metropolitan AreaAs an Enablement Program Manager at Sportradar, I am dedicated to driving operational excellence and enhancing team performance. I align and monitor progress towards annual goals for the SVP, Sales – North America’s direct reports, resulting in a 15% increase in quarterly sales targets achieved. I manage critical projects, ensuring follow-up, ownership, and communication of desired outcomes, leading to a 20% improvement in project delivery timelines. Additionally, I identify and coordinate necessary resources to ensure successful implementation of key initiatives and priorities, resulting in a 25% increase in operational efficiency. I foster productive relationships internally and externally, leading to improved cross-functional collaboration and alignment. Leveraging my strategic experience, I challenge business partners and drive organizational change, resulting in a 30% improvement in alignment with company goals. I am passionate about empowering teams and driving results in dynamic environments.
Sales Enablement CollectiveMember
Apr. 2023As a part of Sales Enablement Collective, we are committed to optimizing sales performance through strategic training, content development, and technology implementation. By equipping sales representatives with the right tools, knowledge, and resources, we ensure they are well-prepared to engage prospects, close deals, and exceed revenue targets. At Sales Enablement Collective, we understand the importance of aligning marketing and sales efforts, fostering collaboration, and continuously refining processes to maximize sales effectiveness.
SalesCoachr ™Guest on the Sales Coach Podcast
Jan. 2023 - Jan. 2023Check out my episode as a guest on the podcast- https://open.spotify.com/episode/1XoO8pt9ZE3kgtogcZGGsG
InspectorioGlobal Revenue Enablement Manager, Revenue Operations ► Program Development | Project Management
Oct. 2022 - Jun. 2023Dedicated Global Enablement Manager at Inspectorio, specializing in overseeing global programs with a focus on Onboarding, Everboarding, and new product launches in b2b SaaS. A results-oriented leader, I design, manage, and facilitate training programs, leading to a 30% increase in customer satisfaction. I strategically align Enablement requests and maintain quarterly roadmaps, resulting in a 20% increase in efficiency in meeting Enablement requests. I am adept at challenging business partners and driving organizational change, resulting in a 25% increase in adoption of new processes and technologies. I helped to build Enablement function from the ground up by making cirricula (Onboarding, Everboarding, Product Training), implementing our LMS, Brainshark & content management, Bigtincan; While also co-piloting Gong with its coaching and analytics. I designed content such as battlecards and training modules while delivering various programs globally. These programs helped to convert top 20% to a team where 60% were able to obtain quota.
The Enablement SquadMember
Aug. 2022RemoteAs a member of Sales Enablement Squad, we are dedicated to streamlining sales processes, providing strategic training, and equipping sales representatives with the necessary tools and resources. Our mission is to optimize sales efficiency, enhance customer engagement, and foster collaboration between marketing and sales teams. By leveraging data-driven insights and innovative technologies, we enable our salesforce to surpass targets and deliver exceptional customer experiences. Joining forces with Sales Enablement Squad has allowed me to be part of a dynamic team committed to shaping the future of sales excellence.
BetterManager, Global Enablement ► Revenue Enablement | Leader | Program Development | Project Management
Feb. 2019 - Sep. 2022RemoteAs a Global Enablement Manager at Better.com, I oversee global programs with a focus on customer education and coaching, resulting in a 25% increase in customer retention. Managing a team of 8-12 global trainers, I drive upcoming projects and development, leading to a 30% improvement in team performance. Leveraging thought leadership and partnership with existing training teams, I continue the evolution of a repeatable, inclusive, and employee-centric experience, resulting in a 20% increase in employee satisfaction. I drive organizational change with change management experience, resulting in a 35% increase in efficiency in implementing new processes and technologies. I led multiple teams of trainers, creating, updating, and delivering training programs to large classes of 1000+ individuals both in person and remotely. My contribution extended to supporting 300+ managers by implementing feedback loops to identify training requirements and developing up to 500+ new learning experiences within tight 14-day timeframes. Additionally, I adeptly managed project details, scheduling tasks, collaborating with project managers, and maintaining clear communication with stakeholders. In developing the Customer Education program, I led its management and content creation efforts in close collaboration with various departments, such as product, marketing, sales, enablement, and creative. Through my leadership and dedication, I established a well-defined cadence for conducting reviews and creating coaching action plans, ensuring continual improvement and growth.
YelpAccount Executive
Oct. 2018 - Jan. 2019Greater New York City AreaAs an accomplished Account Executive at Yelp, I am a key driving force behind connecting local businesses with their ideal customers. Leveraging my expertise and the power of Yelp's platform, I forge strong relationships with business owners, understanding their unique needs and goals. My proactive approach allows me to create tailored advertising and marketing solutions that maximize their online visibility and drive significant customer engagement. By effectively articulating the value of Yelp's services, I've contributed to driving revenue growth and fostering long-term partnerships. Through continuous collaboration and exceptional customer service, I consistently ensure that businesses thrive within Yelp's vibrant and diverse community, cementing their success in the competitive market.
Combat MindsetBusiness Development Manager
Aug. 2018 - Oct. 2018Greater New York City AreaIn my role as a Business Development Manager at Combat Mindset, I have the privilege of spearheading growth and expansion initiatives for this dynamic organization. Leveraging my extensive experience and industry knowledge, I identify new business opportunities, establish strategic partnerships, and cultivate lasting client relationships. I engage with potential clients, understanding their unique needs, and tailor Combat Mindset's offerings to address their specific challenges and goals. My proactive approach in market analysis and competitor research allows me to stay ahead of industry trends and seize emerging opportunities. With a customer-centric mindset, I effectively communicate the value of Combat Mindset's programs and services, driving business growth and contributing to the success of professionals and organizations seeking to unlock their full potential.
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