Jorge Luis Lemus Arias

Customer Support Specialist @TransferWise

RugbyCustomer Support RepresentativeSupport SpecialistUndergraduate StudentBanking OperationsChat SupportLive ChatCustomer Care Specialist🎓 StudentData EntryCustomer ServiceFinanceCall CenterCall Center Trainer

I have been a dedicated trilingual (English, French and Spanish) Customer Support Specialist at Telus International and currently at TaskUs for the Wise (Money exchange and transfers plataform) campaing, where I leverages my exceptional communication skills and problem-solving abilities to enhance customer satisfaction and streamline service delivery. With over two years of experience in the fintech customer support industry, I have a proven track record of resolving complex inquiries efficiently, contributing to an increased collection effectiveness an excelling all the possible metrics while working for Telus International payment services campaing for over 18 months, giving me the opportunity to take over as a trainer and also as a Team Leader (supervisor) roles working remotely for the Canadian company. In addition I am having a convenient adaptation in my current job working for TaskUs, performing as one of the best in my team and over all in the Wise campaign, learning the complexity of the currency converting and transferring plataform to provide customers a more simple education and assistance of the product. My passion for technology and innovation drives me to continuously support processes, ensuring a seamless experience for users worldwide. Outside of work, I am a rugby coach and language enthusiast, who desire to enrich my understanding of diverse customer needs and cultural nuances.

People also viewed

Luis Javier Giusti

Tech Lead @Clip

Backend DeveloperFrontend DeveloperIT+3 tags

Camille Therese Enriquez

Overseas Operations Manager

Banking & Capital MarketsAuditorCompliance Officer+36 tags

Senior Systems Consultant @Strata Information Group

Typing SpecialistData Entry AssociateDocument Processor+10 tags

Theodore Fiorderize

Sales Coordinator @Doctoralia Brasil

Sales ManagerBusiness Development ManagerPartnerships Manager+4 tags

Asesor Inversiones @Grupo Bursátil Mexicano GBM

MexicoSport ManagerTrader+9 tags

Valentina Pelaez

Sr. Account Supervisor @CIEN+

Bobbie Lynn Repp

Clinical faculty @AT STILL University

Expert Software engineer @Zuhlke Engineering

SingaporeDevOpsWeb Developer+3 tags

Compliance Specialist @Amazon

Carolina Lozano Guajardo

QA Lead @Alimentos Mager

Food EngineerEngineer

Feedback from Jorge Luis’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Agente del servicio de atención al cliente

TELUS DigitalAgente del servicio de atención al cliente

Mar. 2024Canadá

Profesor universitario asistente

Universidad del Valle (CO)Profesor universitario asistente

Requests

Touchpoint image

0

Personal Pitch

Service Clientèle Exceptionnel

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Jorge Luis on Intch

Call Center

886743 people

17

Costumer Support Expert @ Teleperformance Colombia

17

Enfermera titulada, Experencia organizacional, Calidad, Seguridad del paciente, Educación a Paciente y Familia, Liderazgo. @ Clinica Versalles

16

Recepcionista Bilingue

Call CenterSupport Specialist

165014 people

16

Recepcionista Bilingue

18

Senior Associate Consultant @ Kyndryl

16

Senior executive marketing investment @ Publicis Global Delivery (PGD)