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Work Background
Director of New Product Research and Development
Fintech CompanyDirector of New Product Research and Development
Apr. 2022Fort Myers, Florida, United States
Director of Emerging Technologies and Strategic Retention
United Wealth EducationDirector of Emerging Technologies and Strategic Retention
Apr. 2022Fort Myers, Fl
Director of New Products
Financial Education Services (FES)Director of New Products
Apr. 2022Florida
Director of New Products
United Credit Education Services Protection PlanDirector of New Products
Apr. 2022Michigan, United States
Multi Unit Manager Vice President
ChaseMulti Unit Manager Vice President
Dec. 2021 - Apr. 2022Fort Myers, Florida, United States
Assistant Vice President II
JPMorgan Chase & Co.Assistant Vice President II
Nov. 2018 - Dec. 2021Fort Myers, Florida AreaIn my current position, I Manage daily operations to maintain exceptional service experiences for customers by training and mentoring staff members and efficiently addressing escalated issues and concerns to retain accounts. As a branch manager, I offer expertise in best practices and maintain compliance with organizational and regulatory policies and procedures, resolving challenges and identifying opportunities to address recurring issues by improving systems and processes. Additionally, I promote the professional development of staff and support initiatives to encourage individual growth, increase retention, and cultivate future leaders. • Ranked in top half of all branches and delivered double digit YOY increase in home lending and investment revenue. • What are you most proud of accomplishing in this role that relates to your target position? Anything we can quantify with a figure or a system/process you introduced would be ideal.
Co Owner
Short Stayz Vacation & Rental PropertiesCo Owner
Sep. 2015Fort Myers, FloridaManage Vacation rentals, listings, bookings, and maintenance.
Assistant Vice President II
Bank of AmericaAssistant Vice President II
Aug. 2015 - Oct. 2018Estero, Florida, United StatesAt Bank of America, I oversaw daily operations and supported financial objectives while maintaining compliance. As an assistant vice president, I trained and mentored staff members and supported their professional development to build high-performing teams and provide the highest-level customer service to customers. In this role, I administered the operational budget and oversaw daily, weekly, and monthly audits, ensuring smooth transactions by maintaining relationships with customers, colleagues, and stakeholders. • 100% OSAT FOR full year reached monthly branch goals for all 4 quarters - can you please break this down? I'm not sure what it means as written. • What are you most proud of accomplishing in this role that relates to your target position? Anything we can quantify with a figure or a system/process you introduced would be ideal.
Bench Store Manager
DICK'S Sporting GoodsBench Store Manager
Feb. 2015 - Jul. 2015Naples, Florida Area
General Manager
Best BuyGeneral Manager
May. 2007 - Jul. 2014Christiansburg, Roanoke VirginiaAt Best Buy, I delivered operational excellence and executed strategic processes to achieve sales goals in consecutive roles at multiple locations. As a general manager, I trained and mentored staff members to promote company values and follow store policies and procedures. Here, I managed and maintained store inventory and ensured store appearance and merchandising reflected company standards and encouraged sales. I also communicated and implemented policy and procedure changes and supported a positive environment for both employees and customers. • Recognized as General Manager of the Year in 2013, General Manager of the Quarter in 2012, and Achievers Award in 2011 for exceptional performance. • Trained and mentored five supervisors into assistant manager positions, and three assistant managers into general manager positions.

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