Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
DELTA BUSINESS SERVICES LIMITEDDirector
Jun. 2024Huddersfield, England, United KingdomAfter working in the industry for 35 years, I have decided to set up and manage my own business. I am entering this venture to primarily provide business transformation services, focusing on reviewing a company's processes in Service Implementation, Service Support, and Supply Management. Leveraging the experience I have gained, I help businesses optimise their processes by identifying areas for improvement and implementing enhancements to achieve greater efficiency and effectiveness in their operations, elevating their operational maturity. Asset Management Project - June '24 - Dec '24 I have recently completed a contract with Assured to investigate, identify and assist in the development of an Asset Management system. Assured have grown over an 8 year period with limited management of the assets they have purchased to deliver their services. The contract involved systematically reviewing all their purchases and cataloging their assets, capturing serial numbers, costs, part codes, and their locations. This has all been recorded in an Asset Management System allowing the management of the asset through it's full lifecycle by designing workflows/processes for maintenance and data integrity. It has provided them with a solid foundation for better decision-making and long-term sustainability. This will enhance their operational efficiency and reduce the risks of mismanagement or loss of their assets as the business grows. This project is a great example of how structured systems and processes can streamline business operations and support scalability.
Assured Data ProtectionGlobal Support Director
Jul. 2020 - May. 2024Leeds, England, United KingdomI was brought into Assured to set up, build, and deliver a Global Service Desk for a growing business in the Data Management and Cyber Security fields. When I commenced my tenure, we had 40 customers globally, who were being supported by employees with other primary responsibilities. We didn't have a structured Service Management tool and were using Jira to manage customer incidents. Over the ensuing months, I reviewed several Service Management tools with the technical team and implemented Zendesk as the new system. This provided a more structured and efficient way of managing customer incidents and tracking service requests. The next stage was to develop a Service Desk with differing levels of expertise. I set up a 3-Tier Service Desk utilizing an outsourced L1 Service Desk team operating out of the USA, while the L2 and L3 Service Desk teams operated out of Leeds. Over my 4 years as the Global Support Director, our business grew to managing over 700 customers and their services. We extended our Services portfolio, enhancing our support capabilities and service offerings. We developed robust processes for continuous service improvement, consistently striving to meet and exceed customer and business SLAs. As a result of these efforts, we saw significant improvements in customer satisfaction and operational efficiency, establishing a scalable and responsive support structure that could grow with our expanding customer base
RedcentricProject Services Director
Mar. 2016 - May. 2020Harrogate, United KingdomProject Services Director of AIM-listed £100m turnover IT managed services provider supporting mid-market and public sector organisations in their journey from traditional infrastructure to Redcentric’s innovative managed services. My key responsibilities: * The delivery of £6 m — £15 m of annually contracted services from complex Programmes e.g. 600 site rollouts to single line orders in as short a period as possible whilst maintaining a quality of delivery and transition into the support function. * Managing the Project Management Office, Project Engineering and Telecoms provisioning team to meet the business revenues.
* Focus on Customer Service.
* Ownership and management of key business processes and departmental reporting to the Operations Board. Managed the department to consistently deliver the monthly business revenue targets based on the available contracted sales revenues. I was responsible for the design and implementation of a company decommission process which saved over £ 2m in telecoms services no longer contracted for by the customers.
RedcentricSupplier Management Director
Dec. 2013 - Mar. 2016HarrogateSuppler Management Director of the enlarged group following the acquisition of InTechnology plc. The turnover increased to £ 80m of IT Managed services with a cost base or £40 m. I was instrumental in reducing the suppliers through contract management and consolidation to reduce the company cost base by £3 m. My key responsibilities: * Negotiation of supplier contracts (new and renewals) and contract management.
* Strategic supplier service reviews to ensure they were meeting their contracted Service Level Agreements.
* Procurement and stores management ensuring stock was available to deliver the managed services.
InTechnology PLC (InTechnology Managed Services)Supplier Management Director
Apr. 2011 - Dec. 2013Harrogate, United KingdomSupplier Management Director for the £40 m privately owned business. This was a new role created with the primary objective to improve how we interact and manage our suppliers to improve our performance. The role included the procurement function ensuring we had the correct stock levels to meet the contracted managed service. I reduced the supplier base from 440 suppliers to 320 suppliers, improving our purchasing power with a smaller number of suppliers, consolidated our maintenance and support contracts and drove cost out of these contracts.
InTechnology PLC (InTechnology Managed Services)Service Delivery Director
Dec. 2005 - May. 2011Harrogate, United KingdomService Delivery Director for a £40 m AIM-listed IT Managed Services provide. I built an experienced team of Project Managers, Technical Engineers and Field Engineers to deliver the service portfolio effectively and efficiently. I specified a project database to manage multiple contracts that the Project Managers and enabled the business to measure and monitor the performance of the department. I consistently delivered forecasted monthly revenues against business budgets, managed delays and feedback to management, sales and customers.
InTechnology PLCDevelopment Director
Apr. 2000 - Dec. 2005Harrogate, United KingdomDevelopment Director for a privately owned Managed Service provider. I was responsible for managing a team of hardware and software engineers whose objective was the delivery of InTechnology's (prior name VDATA) flagship Managed Service VBAK; this was the first foray into the managed services industry. VBAK was a revolutionary backup service. We evolved the services portfolio by delivering a National 2.4Gb Network to support the growth of VBAK; further developing VPN services, Internet services and VoIP services using BroadSoft (now Cisco). During the tenure of Development Director, I introduced a Product Management Team to manage the managed services portfolio. The product management team developed the processes to deliver the new products to the business, managed the marketing material, introduced the services into sales and managed the P & L for their services.
InTechnology PLCPurchasing Director
Sep. 1996 - Apr. 2000Harrogate, United KingdomThe role required me to manage a team of Procurement Managers responsible for managing the relationships with our vendors, ensuring we forecast and planned product profiles to ensure stock was available for our distribution business. I was instrumental in enhancing our vendor relationships at the highest level, focusing on delivering the best outcomes for our business. I was creative in what was purchased, ensuring we utilised the vendor order processes and contract management to maximise the benefit of our business.
InTechnology PLCPurchasing Manager
Dec. 1994 - Sep. 1996Harrogate, United KingdomI joined the company to manage the purchasing of DEC Storage systems.
Phase/CRSField Engineer
Oct. 1992 - Dec. 1994Leeds, United KingdomAs a field engineer I was responsible for the repair of customer hardware under contract with Phase/CRS.
Phase/CRSDepot Engineer
Jun. 1986 - Oct. 1992LeedsIn my tenure as a depot engineer I was responsible for the repair of switch mode power supply’s for Digital (DEC) mainframes. I progressed to repairing DEC VaxlMicroVax and PDP Computer boards to IC level.
Intch is a Professional Networking App for the Future of WorkSee more people like Chris on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
16
Virtual Assistant & Events Manager @ Self Employed
22
1:2:1 LSA
16
Executive Assistant
305538 people
16
Brand ambassador
16
Student
22
Retentions agent @ Domestic & General