MeraasSenior Manager - Sales Collections
May. 2015 - Oct. 2020Emaar Square Building 1, Burj Downtown, Dubai, UAESenior Manager - Sales Collections 2015 - Present Meraas Holdings - Privately Held Real-Estate Company, Dubai SUMMARY • Brought forth operational enhancements via improved system functionality and streamlining workflow processes
• Timely resolved daily operational issues to ensure smooth operation in the department
• Work proactively with other departments in identifying and resolving accounts receivable related issues
• Reconciled and maintained a 100% record in delivering financial and sales reporting within set business deadlines
• Managed all accounts receivable activities for 1000+ Clients accounts
• Handled customer requests and resolved problems, including disputes on penalties calculation, charges, credits and refunds on Clients accounts
• Responsible for the ensuring client payments are received and accurately accounted based on the issued invoices ensuring timely resolution for any variances
• Reduced past due receivables and ensures immediate follow ups for the current overdue accounts
• Key member in data migration to Oracle and coordinated UAT phases for improvements and transformation projects, rolled out to end users in the department
• Provided audit requirements for internal and external audits
• Developed case profiles and escalated overdue accounts, whilst ensuring compliance with legal guidelines
• Designed Oracle reports to monitor Accounts Receivable and overdue balances, ageing receivables, sales and collection reports
• Quality-assured investor records, assessed daily collection reports and ensured deposits were processed on time
• Evaluated waiver approvals for fees and penalties, whilst ensuring adherence to rules outlined by Delegation Authorities
• Verified monthly overdue reports and highlighted significant issues to management
• Provided technical knowledge required for Dubai Land Registration
• Responsible to ensure that transactions are VAT compliance