Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer Service representative
TTECCustomer Service representative
Jun. 2024Bogotá, Distrito Capital, ColombiaHighly motivated and customer-focused professional with experience in providing exceptional customer support while assisting in workforce management operations. Adept at handling customer inquiries efficiently, ensuring satisfaction, and maintaining service quality. As a Backup Mission Controller, responsible for supporting real-time workforce management, optimizing agent schedules, monitoring service levels, and implementing strategies to enhance operational efficiency.
Travel Specialist
IGT SolutionsTravel Specialist
Dec. 2023 - May. 2024Bogotá, Distrito Capital, Colombia
Workforce Management Junior Analyst
TeleperformanceWorkforce Management Junior Analyst
Jul. 2022 - Oct. 2023Assist in workforce forecasting and demand planning to ensure the organization has the right number of employees with the right skills at the right time. Use statistical methods and tools to interpret data and generate actionable insights. Effectively communicate analysis findings to various stakeholders, including HR, management, and other relevant teams.
Workforce Management Mission Controller
TeleperformanceWorkforce Management Mission Controller
Nov. 2020 - Jul. 2022
Agente Contact Center
TeleperformanceAgente Contact Center
Feb. 2019 - Nov. 2020
Customer Service Agent
Contento BPS S.ACustomer Service Agent
Feb. 2018 - Dec. 2018Bogotá, Capital District, ColombiaCustomer service agent

Requests

Touchpoint image
0
Personal Pitch
Virtual Assistance Offer
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Paola on Intch
Call Center
886743 people
17
Enfermera titulada, Experencia organizacional, Calidad, Seguridad del paciente, Educación a Paciente y Familia, Liderazgo. @ Clinica Versalles
16
Recepcionista Bilingue
15
Customer Success Manager @ Genius Sports Group
Call CenterCall Center Supervisor
142570 people
24
Gestor de Proyectos @ Ases Empresariales S.A.S
18
Coach, Consultant, Educator, Inspiration Officer, Culture Developer, Organizational Effectiveness Facilitator @ Asurion
23
CEO & Founder