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Work Background
Pilot Catastrophe ServicesIndependent Commercial ,Total Loss, Complex, Litigation Auto & Property Claims Adjuster
Sep. 2020 - Aug. 2024• Investigate claims that have been left open for unexplained reasons. Solve those issues and close claim.
• Calculate and determine reason for missing payments and settlement discrepancies with insureds, claimants, auto body shops, attorneys and other insurance companies
• Investigate why claims have been re-opened after initial closures
• Receive complex claims that Core Adjusters are not able to handle, such as: Accidents involving many vehicles; Accidents involving rental vehicles and UBER drivers; UMPD claims processing,
WEALTH ADVISORY SOLUTIONS LLCIndependent Business Owner
Dec. 2017McKinney, Texas, United StatesWealth Advisory Solutions Presents: What's In Your Hands?' - A Step-by-Step Bible-Based Program to Help Christians Discover God’s Plan to Transform Their Finances So They Can Live the Abundant, Purposeful Life He Has for Them and Never Be Broke Again!
Bank of AmericaVice President - Consumer Banking
Jul. 2012 - Jul. 2018Dallas/Fort Worth Area• Lead several failing ‘high risk’ branches in North Texas, Southern California, S.E. Michigan Markets to ensure customer wealth building; proper functioning of day-to-day operations, successful Federal and internal audits, Fraud control and prevention. • Hired, managed, trained, developed, and evaluated staff where we consistently exceeded the profit, deposit growth, sales and lending goals of Bank of America.
• Set procedures in place to stop losses of over $1 million in theft, fraud and mismanagement that had previously plagued the branches.
• Received consistent Federal Audit scores of at least 97% / 100. Previous scores were in the mid 70’s. All branches were removed from ‘high risk’ audit list under my leadership
• Experience in AML, Fraud, BSA, USA Patriot Act, Dodd-Frank Act, Audit and regulatory
compliance. • Conduct quality control reviews relating to deposit/lending, BSA-AML, and OFAC compliance/operations.
Bank of AmericaProject Manager - Associate Readiness - Interact Transformation Project
Jun. 2010 - Jun. 2012Greater Los Angeles Area• Managed multimillion-dollar Agile Project to ensure readiness of 1,100 associates for Interact system upgrade • Worked with stakeholders and SME’s to update Bank Regulation Disclosures and Credit Card Disclosures according to the Bank Secrecy Act, Dodd Frank Act, AML, SCRA, Equal Credit Opportunity Act, Truth in Lending, Fair Credit Reporting Act and Credit Card Act. • Prepared, coached and assessed California team members on the Interact system and new Model products.
• Lead activities related to analyzing business issues and future needs to identify projects that support the strategic plan, achieve business goals and/or improve processes. Ensure that deadlines are met, issues are resolved, and customer goals are achieved. Track progress of projects and make adjustments as necessary.
Bank of AmericaBranch Manager II
Aug. 2005 - Jun. 2010Greater Detroit Area• Lead failing, ‘high risk’ branch that was slated to be permanently closed in the Southeast Michigan Market to being ranked #1. Consistently exceed the profit, deposit growth, sales, consumer & commercial lending goals of Bank of America. • Stopped total losses of over $300,000 that had previously plagued this branch.
• Received consistent Federal Audit scores of at least 98.2% out of a possible score of 100. Previous scores were in the low 80’s. Branch was removed from ‘high risk’ Audit list.
• Created program to have trained tellers available at a moment’s notice if branch is short staffed.
• Developed ‘Voice of the Associate’ program to allow for suggestions on changes in the market.
• Responsible for providing leadership plans to open a new branch and permanently close a branch due to economic conditions.
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