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Work Background
CrossCountry Mortgage, LLCOperations Project Manager
Nov. 2024 - Apr. 2025Operations Project Manager with expertise in organizing, planning, and executing complex operational projects within established timelines. Proficient in serving as the primary contact for stakeholders, ensuring clear communication and thorough project documentation. Skilled in the project management process, including project intake, discovery, execution, and post-implementation analysis. Adept at collaborating with cross-functional teams, training, and communication departments to ensure successful project rollout. Proven ability to conduct comprehensive research, identify project needs, develop roadmaps, and manage risks effectively to achieve project objectives. Strong facilitator of meetings with a focus on accountability and transparent communication throughout project phases.
CrossCountry Mortgage, LLCPost Closer
Sep. 2023 - Nov. 2024- Developed and implemented a comprehensive error-tracking system, significantly enhancing team efficiency and reducing correction times.
- Led cross-functional efforts to identify and resolve post-closing issues, ensuring compliance and minimizing financial risks.
- Utilized data analytics to optimize processes and improve customer satisfaction, demonstrating strong analytical and problem-solving capabilities.
BetterOperations Manager| Team Lead
Feb. 2020 - Sep. 2022- Spearheaded initiatives to refine business strategies through extensive data analysis and
stakeholder collaboration, aligning with line-of-business goals.
- Designed and executed analytical frameworks that directly contributed to a $10K monthly
reduction in operational costs.
- Implemented process improvements that significantly enhanced organizational efficiency
and growth, showcasing leadership in driving strategic operations.
USAAMember Solutions Specialist
Apr. 2014 - Aug. 2016San Antonio, Texas AreaDelivered exceptional customer service in the property and casualty insurance sector,
achieving a 95% customer satisfaction rating. - Played a key role in operational enhancements, improving service delivery through
effective problem-solving and process optimization.
- Gained in-depth experience in a property and casualty operational environment, including
contact center and digital channels.
Wells FargoPersonal Banker and Home Lending
May. 2010 - Apr. 2014San Antonio, Texas Area- Developed and managed relationships with high-net-worth clients, enhancing portfolio
growth and maximizing revenue generation.
- Collaborated closely with loan officers, ensuring high-quality service and adherence to
lending standards throughout the mortgage process.
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