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Work Background
Director, Learning Operations and Measurement
MRODirector, Learning Operations and Measurement
Jul. 2024
Training and Delelopment Manager
MROTraining and Delelopment Manager
Sep. 2023 - Jul. 2024Albuquerque, New Mexico, United States
Administrator of Training and Development
MROAdministrator of Training and Development
Feb. 2019 - Jan. 2024
Training and Development Admin
MROTraining and Development Admin
Feb. 2019 - Jan. 2024
Owner
SNAP ServicesOwner
Jan. 2019United States, AlbuquerqueBookkeeping and notary service
Area Manager
MROArea Manager
Jan. 2015 - Feb. 2019
Vice President, Consultant
FCO, IncVice President, Consultant
Jan. 2013 - Aug. 2014I perform healthcare consulting services for clients including: Process Improvement and Change Implementation Strategy Expert and Best Practice Guidance Staffing Evaluation and Recommendations Policy and Procedure Writing
Practice Administrator
Nevada Retina AssociatesPractice Administrator
Mar. 2012 - Aug. 2013Reno, NVI managed an ophthalmology specialty practice consisting of two retina specialists and a nurse practitioner. My responsibilities included direct accountability for all facets of the operation: accounts receivables, accounts payable, payroll, medical billing, staff retention and development, and strategic planning. Key accomplishments: Reduced time in AR from 44 days to 27 days and reduced total AR by $1M Reduced overhead significantly in the first quarter of 2013 by streamlining process and creating efficiencies, maintaining a 30% revenue margin despite decreased reimbursement from loss of market share Created billing and financial policies where there were none Created defensible employee policies to clearly define expectations and protect the organization Created a comprehensive marketing program to recoup lost market share
Manager, Primary Care Services
Olympic Medical CenterManager, Primary Care Services
Aug. 2006 - Mar. 2012Port Angeles, WAI managed primary care services which includes a family practice clinic, anticoagulation clinic, and chronic pain management clinic. Achievements include: Implementing a new practice management and electronic medical records systems across two clinics Building a new business model within the clinics by restructuring staff and collaboratively developing all policies and procedures Transitioning to a hospital-based clinic with Medicare Part A billing Managing a satellite clinic of 4 specialists and 10 staff Training in the Lean model for process improvement

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