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Work Background
Heidelberg UniversityAdjunct Instructor School of Business
Jun. 2023Tiffin, Ohio, United States
ClearCareSenior Implementation Consultant
Aug. 2018 - May. 2024Work from home• Organized project implementation resources and leveraged expertise to assist organizational rollout. • Evaluated and defined internal and customer needs, implementing processes to address requirements. • Led custom product training and deployment to meet organizational goals. • Evaluated and adopted new technologies to address changing industry needs. • Assessed business needs and problem areas to create focused solutions like best practices. • Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors. • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Athena Career AcademyLPN to RN Bridge Instructor
Oct. 2016 - Aug. 2018Toledo, Ohio Area• Shifted between informal and formal methods of teaching to create multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons. • Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback. • Probed, encouraged and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input. • Assisted and identified at-risk students to eliminate student barriers to learning. • Led and prepared lectures for various courses • Taught diverse student population by employing various learning styles and abilities. • Designed course materials and curriculum for General Education courses in multiple programs.
Ross EducationGeneral Education Adjunct Instructor
Jun. 2014Sylvania, OH 2014-2021 Remote 2024-Current• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning. • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning. • Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices. • Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning. • Created guides and course materials to reiterate lecture information and help students. • Reviewed class and student records to look for areas in need of improvement and implement plans of action. • Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing. • Provided clear, informative lectures in various courses to classes of 50 students. • Worked one-on-one with struggling students to optimize classrooms for adult students. • Decreased learning time by initiating new learning methods and ensuring complete student comprehension • Earned positive feedback from evaluations regarding classroom instruction and student learning success
ResCare HomeCareBranch Manager
Jan. 2013 - Nov. 2014• Payroll entry, verification, and submission for 275 employees. • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance. • Identified and capitalized on community business opportunities with effective networking. • Met deadlines by proactively managing individual and team tasks and implementing various state regulatory processes. • Gathered and reviewed customer feedback to improve operations. • Maintained friendly and professional customer interactions. • Increased monthly staff retention rate by 52% after implementing new training programs. • Recruited, interviewed, hired and trained office employees and implemented mentoring program to promote positive feedback and engagement. • Uncovered and resolved strategic and tactical issues impacting sales management and business operations. • Oversaw three branches consisting of over 275 employees
HCR ManorCareTeam Coordinator/Volunteer Coordinator
Jun. 2007 - Feb. 2013Toledo, Ohio AreaResponsible for the Toledo and Fremont Hospice Volunteer Program • Data entry, organization, and final monthly reports • Interviewing, hiring, scheduling, and training of volunteers and staff • Supervised a part-time employee in the Fremont office • Assisted with payroll entry and verification • Volunteer and client matching • Volunteer retention and recruitment • Daily communication with team members • Created and maintained Plan of Cares for each client • Marketing responsibilities • Payroll entry, verification, and submission for 179 employees June 2007-March 2011 Responsible for Accounts Payable services and procedures for four business units. • Organize monthly finances by keeping detailed reports • Verified invoices and submitted for payment to the corporate office • Rectified any vendor/client issues through prompt and professional communication • Communicated with new and potential vendors to ensure prompt vendor set up and customer service • Completed weekly payroll and submitted for payment • Communicated with clients to resolve billing or invoice issues for outside vendors • Assisted in chart organization, data entry, employee benefits, and audits • Assisted in various meetings, including serving on the Safety Committee, PAC, and QUAPI Boards • Monitored compliance with state, federal, and provider regulations for Hospice and Home Care • Payroll entry and verification
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