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Work Background
Indigo Education CompanyCXO - Chief Customer Experience Officer
Jan. 2013Chief Customer Experience Officer (CXO) and co-founder of the education-technology startup focusing on executive and employee development, student engagement and career pathways. Collaborate with team and Board to determine employee benefits and expand offerings annually. Manage product design, marketing insights, digital touchpoints and all customer support for over 120 university and K12 clients across North America and international, overseeing up to 8 employees. Coordinate cross-departmental collaboration to design and oversee implementation of technology improvements including a real-time Voice of the Customer program (30% increased platform use), self-service customer portal (reduced support calls by 60%), Client Journey Mapping framework, and custom education content portal. Initiate and manage new sales relationships, handle onboarding and account setup, lead training and workshops (onsite and online) for executives and leadership teams, educators and students. Create and deliver custom engaging and interactive training, teambuilding and speaker topics.
Washington State Department of Social and Health ServicesAttendant Counselor 3
Jan. 2011 - Jan. 2017
Corporate Travel Management (CTM) USKey Account Manager
Jan. 2006 - Jan. 2011
GRM Information Management ServicesAccount Relationship Manager
Jan. 2001 - Jan. 2006
Baltimore City Public SchoolsTeacher
Jan. 1999 - Jan. 2001
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