Livia Koronivalu

Trainers trainer L&D

Startup FounderMarketing⚖️ LegalBusiness OwnerCall CenterSales RepresentativeAppointment SetterOutbound Sales SpecialistTelemarketerCall Center SupervisorCall Center TrainerCold Calling SpecialistCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)Live ChatCustomer Care SpecialistCustomer Retention SpecialistParalegalAdvisorData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDatabase Coordinator

I have over a decade of professional experience across communications, legal support, sales, and customer service—spanning both local and international settings. I’ve worked with early-stage organizations and established firms, where I honed my skills in stakeholder liaison, public-facing communication, legal documentation, and team leadership. In my most recent roles, I served as a Team Leader at Offshore Pacific, overseeing daily call center operations, coaching staff, and driving performance toward KPIs. Prior to that, I was a Reservations Agent at Fiji Airways, where I managed customer bookings and inquiries with precision and empathy during challenging pandemic conditions. I also bring strong paralegal experience from firms like AK Lawyers and Diven Prasad Lawyers, where I specialized in litigation and conveyancing, preparing key legal documents and coordinating with government offices. My strengths lie in communication, problem-solving, and the ability to adapt quickly—skills I’ve consistently applied in fast-paced, client-centered roles. I'm passionate about helping organizations tell their stories effectively and build meaningful connections.

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