Fransin Katunga

Customer relationship manager @Fashion Factory

ResearcherSales RepresentativeCreative ProducerProofreaderBilingual Communications SpecialistFacebookCold Calling SpecialistCopywriterBusiness OwnerMedia & TelecommunicationsSEO SpecialistSingerGoogle AdsActorCustomer Support RepresentativeCustomer Care SpecialistCustomer Retention SpecialistDigital Ads ManagerClient Relations SpecialistGoogle AnalyticsContent ManagerInstagramMarketing Analytics ManagerEngineeringComplaint Resolution SpecialistCustomer Success ManagerCRM PlatformsContent WriterInvestor & VCCopywritingCall CenterSales ManagerMarketingCRM managerTranslatorSales & BizDevLanguage Specialist🐦 DesignCustomer ServiceEngineerEntertainmentEducation🏐 SportsAssistant🎓 StudentMaterial EngineerAccount Manager

I’m a multilingual Customer Relationship Manager and Marketing Specialist with over 10 years of experience working in B2B sales, digital marketing, and the textile industry. I currently manage a portfolio of 400+ clients across six European countries, acting as the main connection between customers and production. Alongside that, I work independently as a digital marketing consultant—curating social media, running ad campaigns, and building websites with tools like Framer and Webflow. I’m also studying Textile Management and Engineering, which allows me to combine technical knowledge with creativity. Whether it’s optimizing CRM processes, crafting campaigns, or experimenting with smart textiles, I’m driven by curiosity, communication, and the belief that innovation starts with understanding people.

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Work Background

Customer Relationship Management Specialist

European Fashion Industries Customer Relationship Management Specialist

Customer Relations Administrator

AquatabsCustomer Relations Administrator

Oct. 2020 - Jan. 2021Ireland

Social Media Manager

InstarMarketingSocial Media Manager

Jan. 2018 - Jan. 2020North Rhine-Westphalia, Germany

Sales Manager

WasabiwearSales Manager

Jun. 2016 - Jan. 2018Neuss

Sales Manager

European Sales ServiceSales Manager

Apr. 2014 - Jan. 2015

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