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Work Background
BigCommerceCustomer Success Manager
Jul. 2022 - Nov. 2024Guadalajara, Jalisco, MexicoMaintain complete ownership over an assigned book of business of Enterprise customers with responsibility over key customer success metrics including NPS, account growth, forecasting and revenue retention.
Be the trusted consultant, and drive adoption of partner and product solutions that provide value for your merchants through consultative selling techniques.
Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that best align with their goals and objectives
itree Consulting & ServicesBusiness Development and Customer Success
Dec. 2020 - Jan. 2022Guadalajara, Mexico Metropolitan AreaConsultative selling of SAP Business One and SAP Business by Design ERP, cloud solutions, SAAS software to Mid-market and Enterprise segments.
Build a pipeline and manage complex deals with multiple stakeholders (C-level) and budgets.
Drive outstanding customer experience by delivering technology solutions tailored to customer needs.
Create and execute personalized solution presentations, demos, and proposals.
Design and implement a Customer Engagement program to retain customers' loyalty and make them successful.
Attend customers daily and collaborate with operations, administration, and related teams to comply with customers' requirements.
Assure customers' renewals, upselling and cross-selling. Help customers to analyze, adapt and optimize their management system by implementing the best technology solutions SAP B1, Business by Design, and Bitrix24.
Act as the customer trusted advisor during implementation, adoption, and optimization processes.
Ensure customer success by providing valuable information and insights.
Develop a Customer Success program to adopt and optimize their recently acquired software.
Best Du SA de CVBusiness Development and Digital Marketing
May. 2019 - Dec. 2020Guadalajara, Mexico Metropolitan AreaDesign the company's digital strategy including social media, websites, campaigns, funnels, and automation, based on inbound marketing methodology. Source new sales opportunities by implementing proactive lead generation strategies such as cold calling, events, networking, recommendations, social media contact, etc. Develop and maintain long-term customer relationships by delivering an outstanding customer experience.
Computación InteractivaCorporate Account Manager
Jul. 2018 - Nov. 2018Jalisco, MexicoConsultative selling of HP, HPE, Aruba, and Microsoft products and solutions. Understand and fulfill customer's goals by developing customized IT solutions for them. Ensuring customer success by educating and delighting customers about our products and solutions, helping them along the whole technology adoption process, addressing and resolving any eventuality during the project. Start and develop strong relationships with customers in the IT Industry by creating B2B lead generation strategies.
IBMSales Management Advisor
Jun. 2017 - Jul. 2018Guadalajara, Jalisco, MexicoEnsuring high-quality support to the upper sales management team, by using analytics to provide valuable insights. Obtain, organize, process, and transform large databases into meaningful indicators. Act as a trusted advisor for internal and external stakeholders such as national, regional, and global sales managers to ensure they get all information needed to make assertive decisions. Build customized dashboards using excel and Watson Analytics.
AER Worldwide - Your Electronics Lifecycle ResourceCustomer Service / Sales Representative
Apr. 2013 - Apr. 2017Guadalajara, Jalisco, Mexico-Customer Service: Be the main point of contact between customers and their electronics recycling process. Reporting, status notification, logistics arrangement, and follow up on the whole process, meeting and designing procedures to exceed customer’s expectations. Management of global and national accounts.
- Hardware Sales: RFQ's, inventory management, RMA's, order entry, updates, and shipping tracking for international customers.
- Business Development: Market Expansion. Attract and engage new customers located in Mexico City and its surrounding area, by creating implementing and evaluating lead generation strategies. Prospecting, cold calling, organizing expos and events, digital marketing.
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