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Work Background
Silicon Valley BankDirector, Strategic Initiatives and Business Risk - Product Sales
Jan. 2023New York City Metropolitan Area- Lead SVB Equity Audit: manage external counsel and consultants to examine SVB’s impact on underrepresented founders. Create executive reporting and communication for investors, the Board of Directors, and the Executive Committee. On track to deliver comprehensive report detailing firm’s impact on 25k+ underrepresented founders through in $50M+ funding - Build out 1st risk management function within Product Sales: by partnering with the Business Risk Office to identify, document, and assess critical processes and risks/controls. Develop mitigation strategies for crucial initiatives (e.g., enhancing sales pricing exceptions’ process to reduce exceptions by 25%); and collaborate to implement effective tools and trainings
Silicon Valley BankDirector, Chief of Staff - Product
Feb. 2022 - Dec. 2022New York City Metropolitan Area- Optimized OpEx budget, cutting expenses by 5% YoY and resulting in increased funding for strategic initiatives in 2023; helped grow team by 15% through effective hiring strategies and robust talent management, leading to 16.5%+ improvement (YoY) in employee opinion survey scores cross all categories - Co-managed external consultants to implement "Strategy Transformation" within Product Sales leading to a 30% YoY increase in revenue and a 38% YoY increase in closed opportunities in specific segments - Partnered cross-functionally to establish first Product Early Career Development Program: overseeing a diverse team of 7 interns and 3 associates, providing concrete business experience, mentorship, training, and networking opportunities. Maintained a 100% retention rate for both groups, and a 94.5% favorability rating amongst intern cohort, highlighting program’s effective in developing and retaining top talent
JPMorgan Chase & Co.Senior Associate
Aug. 2020 - Feb. 2022New York City Metropolitan AreaDigital Marketing Strategy and Communications (DMC) – Chase Mobile App
- Conducted analysis, formulated strategy, and partnered with Digital Product team to embed 'FAQ videos' within the Chase Mobile app to decrease call center volume by 20%, enable mobile customer servicing for 35M active customers and, increase mobile app engagement by 5% Business Bank – Minority Entrepreneurs Program (ME)
- Co-developed multi-million CDFI Referral Program to deploy $27M in capital to minority small business owners in year one; evaluated client experiences for Chase for Business's low-to-moderate (LMI) and non-LMI consumers leading to tactical refinements within the Remote Business Bankers team; and wrote operational playbook and coaching guide for ME field consultants
MathisonBusiness Operations Consultant
Jun. 2020 - Jul. 2020New York City Metropolitan Area
Columbia Business SchoolGraduate Research Fellow
Jun. 2020 - Jul. 2020New York City Metropolitan Area
WeWorkBusiness Operations Manager
Aug. 2019 - Jan. 2020Greater New York City AreaBusiness Operations Manager for the Global Sourcing and Supply Chain Group at WeWork
BlackRockOffice of the Head of U.S. and Canada iShares
Mar. 2016 - Feb. 2019Greater New York City Area
Intercept PharmaceuticalsProject Manager
May. 2015 - Mar. 2016Greater New York City Area
BlackRockOffice of the Global Head of Marketing & Communications
Mar. 2014 - Apr. 2015Greater New York City Area
Jenel Management CorporationProject Manager
Nov. 2012 - Mar. 2014Greater New York City Area
The Community Preservation CorporationSpecial Assets Department
Jun. 2011 - Aug. 2012Greater New York City Area
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