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Work Background
ITM HoldingGroup Operations Director
Jan. 2024Kigali, Kigali City, RwandaEstablish Operational strategy for the Holding company and provide implementation support to a portfolio of 8 companies across 18 African countries including 1 subsidiary in Germany.
ITM HoldingProduct & Business Expansion Director
Aug. 2022 - Mar. 2024Kinshasa, Democratic Republic of the CongoDevelop new products and solutions for global clients and international partners to facilitate the company’s expansion strategy.
ITM HoldingExecutive Advisor to Chairman (Strategy & Development)
Jul. 2021 - Aug. 2022Kigali City, Rwanda
ITM Kape, LdaCountry Manager (Acting) ITM Angola
Nov. 2019 - Dec. 2020Luanda
SLP Home LtdCo-Founder & CEO
Jan. 2019 - Jan. 2023Kigali, Umujyi Wa Kigali, RwandaI turned my passion of interior decor into a business. With my business background, I partnered with professional interior architects & designers, furniture designers, Graphic Designers and other creative professionals to form a great team that will match the needs of our Rwandan Market in quality, scarcity and affordability
ITM AFRICA Ltd RwandaExecutive Board Member
Nov. 2018KigaliExecutive board member - Rwanda
ITM AFRICA Ltd RwandaCountry Manager
Mar. 2017 - Dec. 2018Kigali, RwandaResponsible for setting up the country office and developing a growth strategy in Rwanda
Doyelcy Capital PartnersHead of Marketing and Business Development
Nov. 2016 - Mar. 2017Kigali - RwandaIn charge of overall marketing strategy and business development of the group with directives from the board chairman.
Bank of Kigali PlcPremier Banking Manager
Apr. 2015 - Oct. 2016kigali,RwandaResponsible for the Bank's high net worth clients in all sections -Retail, SME and Corporate Banking. This includes supervising all Premier Banking operations and developing a team of highly qualified personal bankers with a view to enhance executive personalized service and a holistic experience to premier customers by combining world class banking with tailor made life style benefits while insuring that banking procedures and controls are adhered to.
Bank of Kigali PlcSenior Personal Banker
Feb. 2012 - Mar. 2015Bank of Kigali Ltd - Premier Banking Lounge- VIP and HNW customers' account management and advisory
- Preliminary analysis of investment, business and personal loans - Customer credit card management - Maximizing sales through product knowledge
- Customer Retention
Bank of Kigali PlcBK securities
Jun. 2011 - Jan. 2012- Advise customers on stock price - Post Sale/buy offer on the market through Brokers
- Prepare payment tickets after matching trades - Collaborate with CDSC(Central Depository & Settlement Corporation) on dividend payment process
- Collaborate with Central Bank on CSD (Central Security Depository) account management
Bank of Kigali PlcCustomer Service Consultant
Jan. 2010 - Jun. 2011Bank of Kigali Ltd- Account opening and adhere to KYC bank procedures
- Process Call and term deposits
- Cheque Books, VISA cards requests and delivery - Handle customer complaints and inquiries
- Manage queues at bank counters - Direct customers and explain new products and procedures - Call centre operations - Information desk cover and other front office operations
DHLCustomer Service Agent
Sep. 2007 - Dec. 2009- Track, receive, deliver or dispatch shipments according to destination - Internal and external communication with DHL offices worldwide through email and telephone - Complaint handling and follow up on customer inquiries - Cashiering and reporting of daily sales
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