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Work Background
PragmatycSr. Consultant
Sep. 2021 - Dec. 2023Nagpur, Maharashtra, India Facilitated collaboration across multiple stakeholders in the organization including Development, IT Admin, and COE, achieving seamless integration and alignment with project goals and objectives. Guided project teams through Agile methodologies, overseeing planning, execution, monitoring, and controlling risks, delivering high-quality projects within scope, budget, and timelines. Identified areas for process improvement, implementing efficient solutions that optimized workflows and enhanced team productivity by 20%, driving digital transformation and process automation in the organization. ----------------------------------------------------------------------------------------------------------------
Also as a Sr. Consultant (Project Management Office)
- Working with the CXOs, PMO Manager, Project Manager, Cross-functional teams, and Project/scrum team for Project Management and associated Operations Management.
• Organizing Project initiation, Project kick off meets with important stakeholders.
• Conducting monthly project reviews for all active accounts/projects with all key stakeholders.
• Generate and share the MoM, action items with relevant stakeholders.
• Formalizing the processes and creating a standard document to be followed at the organizational level. • Identifying and conducting project audits for code quality, adherence to coding standards, git management, and configuration management.
• Resource planning and monitoring their utilization in projects.
• Administrator of project management tools such as Zoho Projects/ Zoho Sprints.
• Additionally as a talent pool manager ensured that the associates on bench are engaged in either training, self-learning or org-level activities till the time they are ready for a live project work.
https://www.linkedin.com/redir/suspicious-page?url=simplecrm%2ecomSenior Business Analyst
Dec. 2020 - Sep. 2021Nagpur, Maharashtra, IndiaAs a Scrum Master, ensuring the successful end-to-end implementation of a CRM product involves facilitating Agile principles, coaching the team, and removing impediments. Identified CRM project opportunities aligned with business goals through stakeholder collaboration. Conducted requirement analysis, feasibility checks, and compliance assessments working with Product Owners and Business Analysts to evaluate RFPs and assess alignment with business needs. Organized and facilitated sprint planning meetings, ensuring clarity of objectives for internal and external stakeholders. including sprint planning, requirement gathering, and backlog refinement. Assisted the Product Owner in capturing and refining user stories, ensuring they aligned with Agile best practices. I also fostered cross-team collaboration and ensured demo readiness. Supported user story development, CRM customization, and configuration. Coordinated Sprint Execution & Continuous Delivery to ensure effective sprint execution through daily stand-ups, sprint reviews, retrospectives, integra on, deployment, and release planning. Ensured training, change management, and post-go-live support, driving continuous improvement.
PragmatycAssociate Business Analyst
Nov. 2018 - Dec. 2020Nagpur Area, India As an associate business analyst/product owner/scrum master I bring a strong background in agile project management, delivery, documentation, and servant leadership, with expertise in Agile Scrum framework, and cross-functional team collaboration. Project Management & Agile Scrum Expertise - Worked with cross-functional teams, and project/scrum teams to deliver SaaS projects using Agile Scrum framework - Managed Sprint planning/Product Backlog, user stories, tasks, and bugs in Jira - Updated client documents in Confluence and managed Zoho project tasks, timesheets, and reporting. Delivery & Documentation - Successfully delivered wireframes, prototypes, and process documentation, including - Application Support Manual - Outstanding items at the end of each Sprint - Facilitated Solution Architect Group (SAG), Project Leads Meeting (PLM) discussions - Collaborated with frontend/backend developers for client demo readiness Agile Scrum Coaching - Facilitated Project Management Body of Knowledge (PMBOK), and Certified Scrum Master (CSM) sessions – Harmonized BRD, SFS, SoW, esmations, mock-up, workflow, and data flow diagram. Leadership & Mentorship - Led AI/ML internship program for reputed engineering colleges - Created guideline docs for AI/ML internship supervisor, trainer, and students. Event Management & Team Collaboration - Synchronized formal and cultural events, including planning, budgeting, and vendor coordination - Demonstrated management, collaboration, and coordination skills with team members.
PragmatycTrainee Business Analyst
Aug. 2018 - Oct. 2018Nagpur Area, IndiaI played a pivotal role as a Trainee Business Analyst at MAXIMESS, completing training and documenting key project deliverables like SFS, SRS, and SoW. I also excelled in coordinating project leads, reporting work hours, and preparing estimations for web and mobile applications. • Successfully documented SFS, SOW, and SRS for various projects.
• Coordinated project leads initiative and reported work hours effectively.
• Prepared High-Level Estimations for web and mobile applications.
Walbro Software Pvt LtdBusiness Analyst
Oct. 2017 - Mar. 2018Nagpur, Maharashtra, IndiaProjects: PlanMyWork – It is a cloud based planning and task management tool which provides option to customize task, plan, set reminder, take prints and budget. It makes life easy for millions of tech savvy users and business profiles across India by managing work (personal or professional) in a detail oriented & organized manner. • Wrote impressive Add a Business / LinkedIn profile content
• Presented notable prototype for Invitation Email & Forgot Password module. • Designed easy to follow User guide content documentation in an organized way. DoodlyDeals - An e-commerce platform where, daily deals are posted, for the user to choose and enjoy the benefits of healthy competition among diverse businesses.
Principal Financial GroupTraining Specialist (Senior Process Associate)
Jan. 2015 - Dec. 2015PuneResponsibilities:-
• Effectively educate and provide feedback to employees on procedures and concepts and how to use available resources appropriately. It includes conducting classroom training as per the training plan.
• Provide support and leadership to the team and division and providing one on one mentoring of peers and new hires.
• Evaluate procedures and training materials to ensure that they are clear, concise and accurate, updated regularly and communicated to appropriate resources.
• Preparing daily tracking reports and suggests ideas to the leadership. • Work and assist on projects with the leadership team to improve processing quality and meeting deadlines.
• Reviewing Work list, PNEX, SUSP in basket for the associates in the team. Additional Responsibilities:-
• Assisted leaders in hiring process (conducting aptitude test, interview of new candidates).
• On boarding and training the new hire candidates.
• Keeping a track and reporting their attendance, breaks, training schedules etc.
• Prepared weekly dashboard for new hires and the core team.
• Conducting team huddles to discuss and brainstorm on errors etc.
• Provide direction to Contact / Mentor group.
Principal Financial GroupContact - LSL/ MSL
Aug. 2011 - Dec. 2014Pune Area, IndiaIn the role of Contact for LSL and MSL topics. I assisted colleagues with their processing doubts and queries in day-to-day work. I also handled useforms across global locations of Spokane, Cedar Falls, Mason City, Des Moines. Thus this role involves solving queries using the knowledge gained over a period of time in LSL / MSL work types, researching for problems in day to day processing.
Working with an SME for updating E-source procedures as and when required.
Attending monthly conference calls to update, share knowledge and discuss process improvement ideas. Conducting aisle meets for sharing process updates, best approach to a various scenario in day to day processing.
Principal Financial GroupProcess Specialist
Dec. 2006 - Aug. 2011IndiaITES - Retirement and Investor Services -
• Working on Retirement investment Plan for US Clients.
Working on different types of Skill level like:-
• New Entrant: Building a new Customer with basic details, Customer Verification. • Withdrawals: Providing immediate service to the customers facing problems like met with an accident, marriage etc., with immediate cash withdrawals, Hardship withdrawals and Overage withdrawals.
• Loans: provide loans with respect to the account balance a sensitive customer may have.
• Bene Deferred: Transferring / Distributing funds to the nominee of the deceased plan participant/ Estate as appointed by the State.
• Mistake of Fact: Refunding excess amount paid by the Employer or Participant towards their plan contribution or loan.
• Besides this I take care of training requirements of my team by collating them on quarterly basis which helps us to develop as an individual performer contributing towards Team’s success and entire Business unit.
• I also used to handle Leave planning for my team in order to curb absenteeism and better utilize the available resources.
• Mentoring: I have mentored several of my colleagues and also new comers in the process on numerous occasions effectively. Presently I am a designated checker where I provide feedback and impart knowledge, share best practices of the process related to MSL work type.
IBM DakshaBPO / ITES - Customer Care Specialist
Oct. 2005 - Nov. 2006India- Worked as a Customer care executive handling all questions /complaints / trouble shooting related on their plan and services on their plan. - Providing feedback through buddy calling.
- Handling escalated calls and providing 1st level support.
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