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Network Power<100 people
Roles
💸100%
Marketing
✔️100%
IT
✨100%
Business Owner
Geos
Work Background
A. Ronai LLCOperations and Customer Service Manager
Jul. 2013Dubai, UAE
Al FuttaimCustomer Relations Manager, IKEA
Apr. 2012 - Jul. 2013Dubai Festival CityEnsuring customer satisfaction throughout the home furnishings shopping experience
MKM Comercial Holdings LLcAssistant General Manager
Jan. 2010 - Mar. 2012Wafi Food and BeverageDubai A destination comprising of a shopping mall, health and leisure facilities and over 12 restaurants; Part of the senior management team and responsible for 16 outlet managers and supervisors across all restaurants and bars Focusing on events procuring, organising and managing to ensure increased incremental revenue throughout the venues Ensuring all aspects of restaurant operation run smoothly and guests receive 100% satisfaction throughout their experience Developing outlet managers with any training requirements, providing support where necessary and evaluating their performance Preparing menu engineering reports and necessary budget information with a view to improving restaurant performance Liaising with suppliers on contract negotiation Coordinating with other relevant departments including sales & marketing, purchasing, HR, accounts and maintenance Developing relationships with guests to guarantee repeat business
MKM Comercial Holdings LLcSales and PR Manager
Jan. 2004 - Dec. 2010Wafi Food and BeveragePart of the senior management team and responsible for 3 people within the department Preparing and adhering to an annual sales and marketing plan including financial information for the overall budget Developing and implementing promotions with a view to increasing guest footfall Sourcing appropriate advertising mediums and liaising with designers for artwork Organising events and corporate functions Maintaining and increasing business levels in light of increased competition Establishing relationships with press, suppliers and potential sponsors Coordinating all PR activities for new venues including press releases, opening parties and events Attending networking evenings for increased awareness and generation of new business Generating increased revenue for the complex of restaurants and bars Organising a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of each outlet to assess their needs
MKM Comercial Holdings LLcRestaurant Supervisor / Assistant Sales and PR
Jan. 2001 - Jan. 2004Maintaining 100% guest satisfaction at all times Preparing and implementing training on various aspects of service Assisting in all aspects of sales, marketing and PR
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