Mikhail Koptev

CCO

CMOBusiness Development ManagerPartnerships ManagerMarketingC-level ExecutiveSales & BizDevCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistCOO

Throughout my career in the logistics and transportation industry, I have accumulated a wealth of experience that spans various roles and responsibilities, demonstrating a consistent ability to drive business growth, enhance operational efficiency, and implement innovative solutions. My journey has taken me through several key positions at leading firms, where I have honed my skills in sales, operations, marketing, and public relations. Since April 2022, I have been serving as a consultant for “Skif-Cargo” Ltd., a prominent federal 3PL operator. In this role, I have successfully secured new business partnerships with renowned companies such as Incity, IRG, BBraun, Merlion, Novelco, and Mango. One of my significant achievements has been reducing last-mile expenses by 10%, which directly contributed to improving the company’s bottom line. Additionally, I introduced a new sales department structure that streamlined operations and cut the cost of sales by 2%. My focus has also been on enhancing existing customer relationships, resulting in a 5% increase in revenue from our current clientele. I led a renovation project for our subsidiary offices, which not only revitalized our workspaces but also improved the overall brand image. My efforts to enhance outdoor advertising and renew our fleet truck body banners have further strengthened our market presence. Furthermore, I actively participated in brand awareness initiatives through articles and online events, reinforcing our commitment to communication and engagement. Prior to my current position, I served as the Chief Operating Officer (COO) at “Rhehus Freight Logistics,” the Russian subsidiary of a global freight forwarder, from August 2021 to April 2022. In this capacity, I was responsible for overseeing transport and warehousing logistics while securing new business with clients like Henderson, A1 retail, and Pinko. My leadership ensured that we maintained an appropriate EBITDA across all operational departments. Additionally, I played a pivotal role in a signif