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Work Background
Department of Primary Industries & Regional DevelopmentPMO Lead
May. 2024 - Dec. 2024Perth, Western Australia, Australia▪ Driving Timely Approvals for a New Reporting Solution through Stakeholder Management: Led the approval process by collaborating with stakeholders, acting as the key liaison between the external vendor and a 10-member ICT Committee, ensure all requirements were met without compromising project deadlines.
▪ Driving Project Continuity through Resilience and Change Management: Overcame setbacks caused by high management turnover by adapting project deliverables, priorities, and timelines, ensuring continued progress despite challenges.
▪ Effective Mediation and Active Listening for Collaborative Decision-Making: Facilitated conflict resolution between management and staff by actively listening and building rapport with all parties involved, fostering an inclusive decision-making process that valued all perspectives and ensured alignment on key initiatives.
▪ Enhancing Strategic Decisions with Data Visualisation: Supported the Programme Director in shaping for the Finance Transformation Programme by creating data-driven presentations with a focus on visual aids, enabling quicker comprehension by the Corporate Executive.
Department of Primary Industries & Regional DevelopmentBusiness Analyst
Mar. 2024 - May. 2024Perth, Western Australia, Australia▪ Data Analysis for Project-Level Financial Statements: Applied strong analytical skills in Excel to prioritise projects for analysis, interpret project balance sheet reviews, and recommend necessary corrections to ensure the accuracy and integrity of financial information, ultimately improving cash management.
▪ Definition and Documentation of Analysis Approach for Transparency and Consistency: Worked closely with the project team to design the analysis approach and document Balance Review guidelines, ensuring consistent analysis across the team. Developed templates to incorporate all audit requirements into the working papers, promoting transparency and alignment with project standards.
Magellan Financial GroupBusiness Analyst
Feb. 2022 - Jul. 2023Sydney, New South Wales, Australia▪ Led Innovation Initiatives and Training: Conducted a comprehensive analysis of the Seismic and Sugar CRM systems, assessing their licenses and functionalities to identify optimal solutions for automating processes across business units. Facilitated the migration from manual to automated processes by planning, designing, and executing software tests, while also providing training to ensure successful adoption by all users.
▪ Overcoming Project Blockages with PM Implementation and Team Engagement: Revitalised a stalled project by implementing structured scrums and leveraging PM tools like JIRA to boost team engagement, ensure alignment, and maintain timely communication. Identified blockers and dependencies, creating a high-level project status update diagram shared weekly with the project sponsor and team to facilitate prompt issue resolution.
▪ Introduced Visual Aids to Facilitate Decision-Making: Replaced written reports with visual aids to enhance the comprehension of project business cases, enabling business area managers, directors, and the CFO to make informed decisions more quickly. ▪ Data-Driven Problem Solving: Initiated a Data Analysis & Cleansing project after identifying a wide range of inconsistencies in the CRM. Over 10,000 data issues have been remedied. To prevent recurring issues, I implemented business rules in the backend independently, without requiring costly external support.
▪ Focal Point for Addressing Diverse Needs and Conflict Resolution: Acted as a mediator between ICT and business teams, demonstrating empathy and understanding of the unique needs and challenges of each area. Ensured fair, balanced, and professional communication, fostering effective collaboration and resolving conflicts.
Torrens University AustraliaUniversity Project
May. 2021 - Aug. 2021Sydney, Nova Gales do Sul, AustráliaMaster's Final Project in Information Systems (Torrens University):
Developed an interactive Power BI dashboard to analyse and visualise artificial data for the management of a case organization’s operations. The project aimed to improve decision-making by replacing written reports with more digestible visuals, offering management real-time data analysis and greater autonomy in decision-making.
Hello Study Agência de Viagens e IntercâmbioBusiness Process Analyst
Jul. 2019 - Mar. 2020Brisbane, Queensland, Austrália▪ Stakeholder Engagement for Process Efficiency Enhancement: Acted as the primary liaison between the company and OSHC providers, effectively resolving operational issues and optimising processes. Successfully reduced the processing time for issuing couple’s health cover from 2 business days to just 5 minutes.
▪ Team KPI Reporting: Utilised strong analytical skills to design and maintain periodic sales consultant performance reports in Excel, enabling data-driven decision-making. This approach identified areas for improvement and supported continuous performance enhancement.
AT&TSenior Auditor
Dec. 2017 - Dec. 2018São Paulo, Brazil▪ Cultural Sensitivity and Adaptability in Auditing: Participated in audits across multiple branches in Latin America, demonstrating a keen awareness of and respect for the diverse cultural backgrounds of each audited company. Adapted audit approaches for ensuring effective communication and a thorough, respectful process while maintaining alignment corporate standards and practices from the headquarters, located in U.S.
▪ Clarity and Articulation in Multiple Languages: Demonstrated the ability to clearly and effectively communicate in English, Portuguese, and Spanish, both in writing and verbally. Engaged stakeholders in a way that was accessible and tailored to their needs, while ensuring project management standards and rigour were consistently maintained.
▪ Adaptability in Overcoming Resourcing Issues: Proactively addressed resource gaps by taking on the responsibility of designing and testing all ICT controls in the audit, due to a shortage of subject-matter experts on the team. Used this opportunity to enhance technical skills and ensure the audit proceeded smoothly without compromising quality or timelines.
▪ Time Management & Organisation: Effectively balanced multiple tasks, including performing audit tests across different projects, providing regular status updates to superiors, and overseeing the implementation of corrective actions to ensure deadlines and audit quality were met.
Banco PANInternal Auditor
Apr. 2016 - Oct. 2017São Paulo, Brazil▪ Led and Executed Major Internal Audit Project: Spearheaded a comprehensive internal audit project focused on mitigating key risks and improving processes’ efficiency of a financial product by collaborating with various business areas. A key achievement was reducing the time required for price list changes from two weeks to just one day, through close coordination with the system development team to restructure the registration process for all sales representatives.
▪ Innovation in Audit Testing Approach to Overcome Project Setbacks: Proactively learned SQL Server and developed custom scripts to automate testing of all transactions, identifying the ones not compliant to company policies. This innovation reduced project delays by eliminating dependencies on reports provided by business areas, and enhanced accuracy of findings by replacing sample testing with full population analysis. ▪ Fostering Clarity and Articulation Across Business Areas: Established a cross-functional forum with business managers and Directors from various departments to discuss project progress, identify risks, address key issues and mediate different opinions. Facilitated prioritisation of actions and ensured timely follow-up, promoting alignment and keeping all stakeholders informed and engaged throughout the project lifecycle.
▪ Presentation of Audit Findings to Directors: Developed and delivered clear, concise PowerPoint presentations highlighting key findings and issues identified during the audit. Effectively communicated these insights to Directors across Product and Operations departments, ensuring alignment on critical areas for improvement and next steps.
DeloitteRisk Advisory and Business Process Consultant
Mar. 2014 - Sep. 2015Campinas e Região, Brasil▪ Multi-Project Management Simultaneously: Set clear priorities to ensure timely delivery by effectively managing and communicating expectations with both clients and team members. Demonstrated strong problem-solving abilities in addressing unforeseen challenges, enabling the team to remain flexible and adapt when priorities shifted.
▪ Encouraging & Supporting Critical Thinking among Team Members: Fostered a culture of critical thinking by empowering team members to design their own test strategies, while offering guidance on advanced Excel techniques to optimise data analysis and support informed decision-making.
▪ Bridging Cultural and Regulatory Gaps: Collaborated with business units in Brazilian subsidiaries to identify risks, map and assess SOX internal controls, and communicate findings to US headquarters. Facilitated alignment and understanding of regulatory requirements and operational nuances across regions by producing detailed written reports and delivering presentations to Senior Management.
DeloitteExternal Auditor
Sep. 2012 - Feb. 2014Campinas e Região, Brasil▪ Attention to Detail in Testing Financial Statements: Conducted thorough sampling and testing of financial transactions with keen attention to detail to ensure accuracy, completeness, and compliance with accounting standards. Reviewed and reconciled source documents (e.g., invoices, receipts, contracts) to identify discrepancies or misstatements.
▪ Cross-Team Collaboration for SOX Compliance & Accounting Standards: Collaborated closely with other audit teams for consultation in specifics of SOX and accounting standards.
Restoque S/AExecutive Assistant to the Director
Jun. 2011 - May. 2012Participated in developing a new brand in the menswear segment, from product development to marketing activities.
Ecil Informática Ind. e Com. LTDAInternship in Finance
Feb. 2010 - Aug. 2010
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