Magellan Financial GroupBusiness Analyst
Feb. 2022 - Jul. 2023Sydney, New South Wales, Australia▪ Led Innovation Initiatives and Training: Conducted a comprehensive analysis of the Seismic and Sugar CRM systems, assessing their licenses and functionalities to identify optimal solutions for automating processes across business units. Facilitated the migration from manual to automated processes by planning, designing, and executing software tests, while also providing training to ensure successful adoption by all users.
▪ Overcoming Project Blockages with PM Implementation and Team Engagement: Revitalised a stalled project by implementing structured scrums and leveraging PM tools like JIRA to boost team engagement, ensure alignment, and maintain timely communication. Identified blockers and dependencies, creating a high-level project status update diagram shared weekly with the project sponsor and team to facilitate prompt issue resolution.
▪ Introduced Visual Aids to Facilitate Decision-Making: Replaced written reports with visual aids to enhance the comprehension of project business cases, enabling business area managers, directors, and the CFO to make informed decisions more quickly. ▪ Data-Driven Problem Solving: Initiated a Data Analysis & Cleansing project after identifying a wide range of inconsistencies in the CRM. Over 10,000 data issues have been remedied. To prevent recurring issues, I implemented business rules in the backend independently, without requiring costly external support.
▪ Focal Point for Addressing Diverse Needs and Conflict Resolution: Acted as a mediator between ICT and business teams, demonstrating empathy and understanding of the unique needs and challenges of each area. Ensured fair, balanced, and professional communication, fostering effective collaboration and resolving conflicts.