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Work Background
Practical Product Management PodcastPodcast Co-Host
Jun. 2024Theory is nice...but let's get practical!
My co-host and bestie Marilyn McDonald and I peel back the layers of product management theory and have practical discussions about how things work in context of real organizations. We discuss our own experiences, as well as interviewing other experts and technologists with viewpoints. We love to disagree and commit, but love to laugh even more. Join us each week as we take the "serious" topic of Product Management and make it as much fun as we possibly can. You can find us on Apple Podcasts, Spotify, YouTube, and Amazon Music...as well as our website. Feel free to drop us topic ideas or questions!
GoogleDirector of Product Management
Jan. 2023 - May. 2023London, England, United KingdomJoined Google to lead teams focused on improving the merchant customer experience. Post layoffs and surge in AI focus, executive leadership deprioritized Merchant improvements for the foreseeable future. The remaining infrastructure scope and tiny team size were not aligned with my interests, nor did it require my skill set. As there were no other available roles at that time, I resigned to free myself up to pursue other interests. You can read more here: https://leahfarmer.com/google-a-very-short-story/
YabieDirector Board Of Directors
Dec. 2021 - Nov. 2023Stockholm, Stockholm County, SwedenFormer Board member and advisor to the founder (former CEO) and leadership team.
TourlaneChief Product & Technology Officer (CPTO)
May. 2021 - Nov. 2022Berlin, Berlin, GermanyAs both CTO and CPO, I led the teams (engineering, product, & design) responsible for developing digital travel experiences in the complex multi-day tour space. While trying to instill a strong Product-Mindset in a German tour operator, I built a multi-year digital tech strategy designed to help Tourlane have global impact making dream trips a reality for more customers around the world. Over my 2+ years with the company, Tourlane's tech team was laser focused on extending the digital traveler experience with more customer journeys, ensuring the travel agent tools are intuitive & efficient to serve customers, and moving from an old-school tourism supply to a world-class digital supply platform. Despite a global pandemic, we raised $20M during a pandemic on the back of the tech delivery.
Leah Farmer CoachingFounder, Certified Coach, & Strategy Consultant
Jan. 2021London, England, United KingdomAs a professional certified coach with over two decades of experience in product development, senior leadership, and personal growth, I am dedicated to helping you reclaim your energy, vision, and identity. Whether you are navigating toxic work environments, aspiring to lead with compassion, or facing significant life transitions, my coaching is tailored to facilitate your personal and professional transformation. Additionally I offer coaching programs tailored to Product Managers and Leaders who want to grow their skills. These programs, Product Alchemy and Leadership Alchemy, can be done individually, as part of a cohort, or sponsored by your company. You can find more information about my coaching and programs at leahfarmer.com
TourlaneSVP Product & Engineering
Feb. 2020 - Apr. 2021Exact same duties as described in CPTO role. This was a title change based on change in the Co-Founder reporting relationship.
KlarnaVice President Of Product Management
Nov. 2017 - Jan. 2020Berlin Area, GermanyLed 15 cross-functional teams building tools and services for merchants of all sizes using Klarna products to give consumers progressive payment options. These teams including 120 people from engineering, product, design, marketing, and data analytics. Other responsibilities include being the Product Leader for risk, credit issuing, merchant analytics, & fraud teams, as well as mentoring a new domain focused on building a Consumer Bank. Wrote 1st edition of Klarna's Product 101 book. Taught Klarna the art of writing (Working Backwards Press Releases, 1 & 6 pagers, strategy documents) & led organizational changes including three reorgs and a product decommission. As a site leader in the Klarna Berlin office, owned the Product Management hiring pipeline and participated in the day-to-day operations of a secondary tech hub.
Providence Health & ServicesSenior Director - Technical Product Management
May. 2016 - Oct. 2017Seattle, WALed cross-functional teams in the delivery of next generation telemedicine products. These products (both software and hardware) focused on stroke, mental health, clinic care, and hospitalist services that allowed patients in remote locations to receive world class healthcare. Also, led the launch of the first mobile app for patients of the hospital system enabling a personalized experience and improving the ability to make the best healthcare choices.
Expedia GroupDirector of Strategy & Principal Technical Advisor
Jun. 2015 - May. 2016Bellevue, WABuilt software architecture competence and review forum for the Financial and Transactional service organizations for all Expedia brands. Led strategic planning and a full organizational restructuring, including building a cloud strategy and real-time financial reporting platform. Why only 1 year you ask? Expedia is a decent company but it wasn’t a good fit. It was a new and largely unnecessary role. So after a year, I decided to go back to building things. 😊
AmazonSenior Technical Product Manager
May. 2012 - May. 2015Greater Seattle AreaJoined Amazon to bring card-present payment experience to the Global Payments Services (GPS) teams building Amazon Local Register. Took over Product Management responsiblities for all Core Transaction services including wallet, tokenization, payment routing, and the secure edge (DMZ). Was employee number 1 who architected, designed the requirements, and grew the team for the invoicing platform for Amazon Business, replacing Oracle solution with in-house business line of credit invoicing solution. I went into Amazon a good product manager and came out great. The rigor, writing, and pace was an education in product delivery and team work. Forever grateful.
IP CommerceSenior Product Manager
Jun. 2011 - May. 2012Denver, COSenior Product Manager for payments platform as a service (PaaS), value added services (tokenization, fraud, encryption, etc.) and multi-party payments.
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