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Work Background
US Medical BillingMedical Billing Specialist
Jan. 2023Israel• Managed A/R, including downloading and posting deposits from RFMS, Waystar, Payspan, and coinsurance billing, and vaccine billing for a big nursing home. • Reconciled Billing Software (Visual 64) to bank statement on a monthly basis.
LivoltCustomer Success Manager & Project Manager
Jan. 2021 - Jan. 2022New York, New York, United States• Oversaw client compliance with NYC property owner laws and regulations. • Managed database management and client correspondence for hundreds of clients.
IDT CorporationBusiness/Data/Product & Fraud Analyst
Jan. 2012 - Jan. 2018Jerusalem, Israel• Responsible for monitoring and maximizing the global network for IDT, a global telecommunications company with $1.5 billion in annual revenue. • Implemented a process that successfully eliminated 65% of robo-calls and other fraudulent calling traffic from the network.
• Generated and maintained key reports to support pricing, sales, and performance KPIs.
• Designed data/BI queries to facilitate analysis, in conjunction with IS team. Telecom Product Analyst • Boosted revenue by 35% through pricing optimization and vendor collaboration. • Worked with cross-functional teams to grow market share for mid-tier products.
Touro College IsraelAdvanced MS Office Instructor
Jan. 2012 - Jan. 2012Jerusalem, IsraelTaught advanced MS Office and QuickBooks to undergraduate business majors.
Tech-Tav DocumentationTechnical Writer
Jan. 2011 - Jan. 2011Israel• Rebranded 900 page user manual about a network management system, including 500 screenshots for a Network Management System.
• Utilized AuthorIT to produce Word and PDF documents
SelfCustomer Success Coordinator & Marketing Writer & Researcher
Jan. 2007 - Jan. 2011• Wrote web content, enhanced website design, & increased user retention rate for online companies.
• Optimized client satisfaction for company specializing in SEO, PPC, SMO, and online reputation management.
ExxonMobilSAP Business/Data Analyst, Computer Security/Sys Admin & Project Manager
Jan. 2000 - Jan. 2006Houston, Texas AreaSaved company at least $600,000 in tax compliance costs. Wrote Conceptual Designs for reports critical to identifying incorrect tax reporting data. Conducted SAP training/change management workshops for end users and supervisors. Successfully documented payroll processes for Sarbanes-Oxley audit. Managed workload amongst six people for a $2 million dollar year-end project. Managed email conversion and testing projects of up to 40 users. Conducted change management seminars of up to 30 users Executed SAP payroll programs used to pay 90,000 people for a $7 billion payroll. Successfully conducted security reviews for the LAN and SAP to satisfy audit requirements.
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