Iceland Health & Nutrition 21Operations Manager
Aug. 2007 - Feb. 2010Purchase, NYManage inbound, outbound, and accounting operations of the direct response subsidiary of publicly traded nutraceutical corporation. Implement policies, procedures, and programs including training. Manage several external call centers and customer service, and act as liaison between call centers, data processor and fulfillment center to ensure optimal customer service experience. Monitor media purchases to maintain optimal ROI, CPC and MER. Key Achievements:
• Uncovered $350,000 Overpayment
• Increased Saved Continuity Sales by 20%
• Saved $100,000 per quarter by streamlining IVR and sales pitch
• Reorganized Fulfillment Inventory Process to Cut Overhead by 10%