Mumma's Little HelpersFounder, Designer and Digital and Ecommerce Marketing Manager
Jun. 2014 - May. 2021Sydney, New South Wales, Australia· Pioneered the development and production of a solution for parents on the challenge of mess that comes with feeding small babies and toddlers. Introduced this new product into a market that grew over 4 years.
· Scaled by 400% in the first year and 200% in the second year.
· Creation of copy and all PR media releases for product launch.
· Influencer agency management - briefs and co-ordinate content approvals for nano and macro influencers.
· Ran SEM campaigns including Adwords through Google Ads and set up Google Analytic goals.
· Design and source of materials and manufacture for product design.
· Development of relationships with manufacturers in the sourcing of materials in the creation of a child friendly product.
· Managed and coordinated the go-to market strategies for new products and their associated brand campaigns. · Created and managed the brand’s core social media accounts on Facebook and Instagram.
· Community management and respond to customer service queries via DM’s, social comments, and email.
· Built a strong customer tribe & community through social initiatives, reviews, and feedback channels.
· Harnessed the power of storytelling through messaging for the Brand.
· Manage and lead brand photoshoots and champion brand creatives in conjunction with Graphic Designer.
· Creation of an e-commerce site through platforms such a Shopify and necessary apps to provide a seamless online shopping experience for the consumer.
· Manage the Shopify Front End to improve customer satisfaction, retention, conversion, and engagement.
· Website build, design, copy creation and management. · Ensured product pages and collections were accurate and optimised to maximise revenue per customer.
· Implemented the online merchandising strategy by investigating opportunities to cross sell and upsell.