Casey Hatch

Fascia Stretch Practitioner

United StatesCustomer Care SpecialistClient Relations SpecialistCustomer ServiceTechnical Support AgentSales RepresentativeSupport SpecialistCustomer Support RepresentativeCall CenterFitness CoachAthlete🏐 SportsBusiness Owner

Here's a concise summary based on your qualifications and experience: Summary of Qualifications: Over 14 years in hospitality, client service, account management, and client development. Strong interpersonal, collaborative, and communication abilities. Proven success in building relationships with clients and team members. Relevant certifications: NCSF-CPT, TPI, TRX, Certified Fascial Stretch Practitioner (Level 1 and Level 2), Google Ads. Experience: Fascial Stretch Practitioner July 2019 – Present Certifications: Stretch to Win Level 1 (2019), Level 2 (2025). Educate clients on basic vs. fascia stretching and assist with pain management and movement enhancement. Manage client calendar, retention, and customer service. Account Manager/Director, Enspire for Enterprise (formerly Web.com) March 2016 – March 2025 Lead team initiatives and enhance customer experience. Onboard and train new account managers in various systems (Salesforce, JIRA, AWS). Drive upsell and cross-sell initiatives while performing team project management. Customer Success Specialist, Web.com (formerly Yodle) March 2015 – March 2016 Developed online ad campaigns and provided SEO/SEM guidance. Surpassed KPI targets in account management. Account Sales, Yodle September 2014 – February 2015 Sold digital marketing packages and exceeded sales performance metrics. Fitness Counselor, DC Ranch Village September 2014 – February 2020 Fostered member engagement while managing daily operations. Personal Trainer, Cadence Fitness and Health Center, Geneva, IL January 2010 – June 2014 Achieved top signup rates for training packages and bootcamps. Designed customized workout programs for clients. Education/Certifications: B.S. in Exercise and Wellness, Southern Illinois University of Edwardsville (December 2009). This summary emphasizes your qualifications and experiences in a structured and clear format, showcasing your strengths in both fitness and account management. Let me know if you need any further assistance!