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Work Background
Grant Street GroupRelationship Manager
Dec. 2024 - Apr. 2025Primary relationship manager for a third-party vendor frequently used in integrations. Manage ongoing co-implementations with new and existing clients, maintain the working relationship with the vendor, and enforce reasonable expectations across vendors. Maintain and approve monthly invoices.
Grant Street GroupBusiness Analyst
Mar. 2024 - Apr. 2025Proven problem-solver and process optimizer with expertise in managing software releases, driving cross-team improvements, and delivering high-impact results. Led a critical feature implementation that generated $500k in additional revenue, while establishing scalable processes for seamless handoffs. Skilled in SDLC management, client relationship building, and fostering collaboration across teams. Adept at identifying friction points, implementing solutions, and ensuring operational efficiency."
EpicApplication Manager
Jan. 2022 - Mar. 2024Madison, Wisconsin, United StatesManaged teams of application coordinators and customer analysts to build and optimize interoperability on the state and national level at healthcare organizations. Reconciled unique customer needs with best practices, balanced shifting and competing priorities, and documented to ensure prolonged success and ownership.
EpicQuality Manager
Sep. 2018 - Jan. 2022Madison, Wisconsin, United StatesCoordinated software development projects through the software development life cycle. Including lead testing, coordinating other testers, risk mitigation, time management, utilizing escalation paths, documentation, and iterative improvement of internal process. Focused on project management and process ownership. Owned a company-wide regression testing process completed quarterly, and worked to improve iteratively. Performed Root Cause Analysis to find CAPAs in software testing process. Regularly presented complex software changes and features to large groups, both in person and virtually.
Wildcard Corp.Proposal Coordinator
Sep. 2017 - Sep. 2018Stevens Point, WISought out and responded to Requests for Proposals (RFPs) from both government and private sector clients seeking information technology hosting and web security services. Created all training materials for future new hires, assisted in the creation of template support tiers to offer standard website and IT support clients.
SkywardTechnical Writer
Mar. 2017 - Sep. 2017Stevens Point, WILearned software workflows and documented step-by-step comprehensive instructions for an array of end users.
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