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Work Background
Illinois Enterprise Zone BoardBoard Member
Mar. 2015Illinois
JCR GroupFounder & CEO
Jan. 2010Leads a team of experienced consultant professionals on assisting global executives and corporations on business development, profit & loss management, optimization, innovation, organizational streamlining services, public policy, government relations and business growth and profitability.
US SMALL BUSINESS ADMINISTRATIONDEPUTY ADMINISTRATOR
Nov. 2006 - Jan. 2009Washington D.C. Metro AreaAlong with SBA Administrator, managed over 80 national field offices and their financial and investment portfolios. Led the development and presented to US Congress a newly authored SBA Disaster Recovery Plan following Hurricane Katrina disaster; a model for disaster recoveryfor over 25 million American small businesses. Innovated lean operational process improvements, program and management development and proficient budget management. Led key operational initiatives and projects to improve customer service to small businesses around the country Provided procurement business management accountability metrics and spearheaded international business collaborations. Maintained White House & Federal agency relationships and represented the US internationally.
UPSVice President, Air Operations
Jan. 2002 - Jan. 2005Spearhead $700 million organization comprised of 8 support functions including Air Operations, Engineering, Brokerage, Ground Support, Transportation Technology Group, and Security Successfully optimized air operations downtime metrics by over 75-80% first year. Led ground equipment support operations of more than 45,000 aircraft cargo loading devices, fueling trucks, and fueling tanks Improved reliability performance of ground equipment support by 37% within a 12-month period Oversaw Worldport, a billion-dollar, technologically-advanced package processing facility and all-point international air hub Managed IT workforce related to the development and maintenance of all airline applications, project deployments, and package sorting systems Co-developed and supported an international customs system to expedite more accurate tariff transactions between UPS customers and international customs Expanded import and export custom interface for 7 remote sites reducing shipment time in transit by 1 to 3 days.
UPSPresident, Latin American Operations and Caribbean
Jan. 1999 - Jan. 2003MiamiCreating in-country CRM programs enhancing & expanding UPS’ market share as the global leader increasing free trade zone agreements Ensured service and operational continuity for the 200 daily flight segments and various air and ground international services across 130 countries Successfully streamlined operational transitions involving more than 2,000 global employees, 6 major gateways, cargo warehouses, and numerous vendors Upgraded automation capabilities which increased data transmission capabilities to roughly 200 countries Increasing automated sorting capacity and added segments to serve new Latin American gateways. Acquired landing rights for 6 major gateways, processes that included guiding negotiations that involved UPS, the Federal Aviation Administration (FAA), and the end-destination countries. Enforced UPS policies across operations in the USA and Latin America, working with labor unions avoiding service interruptions Successfully implemented a new incentive-based sales compensation that saved millions for the division Deployed an electronic interface system that improved customer service, shipment integrity, and time-in-transit by over 24 hours
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