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Work Background
Event Support Specialist
SwapcardEvent Support Specialist
Apr. 2021 - Jan. 2025Improved the time response and the CSAT by creating effective prompts to get positive feedback from clients. SaaS - Chat and Email support (Intercom) for Event organizers in order to create their virtual and hybrid events and summits by teaching the structure of the platform tools. (Email Campaigns, Interface management, Spreadsheets import and export, Analytics reports, Event registration, Session Broadcastings via RTMP). SaaS - Chat and Email support for Event Exhibitors regarding Leads capture, Exporting booth reports, Booth appearance and structure. SaaS - Chat and Email support for Event participants and app users in order to manage and improve their experience on-site or virtual presence. (Registration and login, Schedule, Meetings scheme, Timezone management)
Customer Service Representative
SutherlandCustomer Service Representative
Oct. 2018 - Dec. 2020Bogotá, Distrito Capital, ColombiaTrilingual Customer Service Consultant. (Web solutions/Hosting/Email troubleshooting)
Curador
Penna Firme ProduçoesCurador
Mar. 2015 - Jun. 2018Rio de Janeiro, BrazilEvents Production, On-site Logistics. Music Curator and DJ.
Asesor
Alcaldía Municipal De ChíaAsesor
Mar. 2008 - Sep. 2013Chía, Cundinamarca, Colombia- Consultant in government secretary. REFUGEES AND DISLOCATED PEOPLE FOR THE VIOLENCE POLICIES. CHÍA COLOMBIA (BOGOTÁ METROPOLITAN AREA) – Apr 2008 – Jan 2011. - Consultant in government secretary. Mass events management and POLICIES. CHÍA A city hall, COLOMBIA (BOGOTÁ METROPOLITAN AREA) – Jan 2011 –Dec 2013.

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Versatile Remote Support Services
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