Diego Lozano

Chat Support

Voice OverData Entry AssociateTyping SpecialistData Entry SpecialistData EntryLive ChatChat SupportCustomer Success ManagerHelp Desk SupportCustomer ServiceVideo EditorSport Fan🏐 SportsEntertainment🐦 DesignC-level Executive📝 Influencer or Blogger

I am a methodical individual with a strong work ethic and a dedication to meeting deadlines. I am a quick learner and eager to adapt to new systems and procedures. I am also a strong team player, possessing excellent communication and interpersonal skills. I am proficient in Intercom and Zendesk, with typing speed and accuracy. I am also adept at working with spreadsheets, bug tracking in Jira, basic Notion skills, and following strict data entry protocols.

Feedback from Diego’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

SwapcardEvent Support Specialist

Apr. 2021 - Jan. 2025Improved the time response and the CSAT by creating effective prompts to get positive feedback from clients. SaaS - Chat and Email support (Intercom) for Event organizers in order to create their virtual and hybrid events and summits by teaching the structure of the platform tools. (Email Campaigns, Interface management, Spreadsheets import and export, Analytics reports, Event registration, Session Broadcastings via RTMP). SaaS - Chat and Email support for Event Exhibitors regarding Leads capture, Exporting booth reports, Booth appearance and structure. SaaS - Chat and Email support for Event participants and app users in order to manage and improve their experience on-site or virtual presence. (Registration and login, Schedule, Meetings scheme, Timezone management)

SutherlandCustomer Service Representative

Oct. 2018 - Dec. 2020Bogotá, Distrito Capital, ColombiaTrilingual Customer Service Consultant. (Web solutions/Hosting/Email troubleshooting)

Penna Firme ProduçoesCurador

Mar. 2015 - Jun. 2018Rio de Janeiro, BrazilEvents Production, On-site Logistics. Music Curator and DJ.

Alcaldía Municipal De ChíaAsesor

Mar. 2008 - Sep. 2013Chía, Cundinamarca, Colombia- Consultant in government secretary. REFUGEES AND DISLOCATED PEOPLE FOR THE VIOLENCE POLICIES. CHÍA COLOMBIA (BOGOTÁ METROPOLITAN AREA) – Apr 2008 – Jan 2011. - Consultant in government secretary. Mass events management and POLICIES. CHÍA A city hall, COLOMBIA (BOGOTÁ METROPOLITAN AREA) – Jan 2011 –Dec 2013.

Requests

Personal Pitch

Versatile Remote Support Services

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

Reach Top Niche Experts

⚡

Find Jobs on a Hidden Market

💼

Find a Perfect Co-Founder

🙌

Find a Trusted Mentor

🤝

Hire Top Global Professionals

See more people like Diego on Intch

Customer Service

1792444 people

Talent Audit Specialist @ Bairesdev

Asistente Administrativo

Auxiliar Administrativo @ PNUD Colombia

Customer ServiceChat Support

571370 people

Talent Audit Specialist @ Bairesdev

Musician, Teacher, Producer/Sound Recording Engineer, Podcast editor, Translator, Executive Assistant @ Schusterdrums.com, Colegio Andino Deutsche Schule Bogotá

Recepcionista Bilingue