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Work Background
MicrosoftWriter
Sep. 2024 - Mar. 2025Redmond, Washington, United StatesTechnical writer on the Secure Future Initiatives (SFI) Team. Scheduled and submitted TSGs with SMEs for Technical reviews. Ensured the org had a streamlined process for and updated troubleshooting guides and published to the Eng Hub internal platform using ADO and GitHub.
Microsoft AzureSenior Technical Writer Contract
Sep. 2022 - Jul. 2023United StatesCollaborated with Azure DevOps, engineers, UI/UX designers, and PMs, to create workflows and documentation informed about Azure Quota and its new features including capacity recommendations, subscriptions, and how customers can now purchase subscriptions based on usage not a monthly fixed cost.
R1 RCMSenior Technical Writer
Feb. 2022 - May. 2023Seattle, Washington, United StatesWorked on a healthcare tech app for R1 consulting. Worked with the Infrastructure and ServiceNow teams and documented the features and usage guidance for a new healthcare tech app called R1 Entri (DPX). Worked with the Build teams, worked in the testing environment to document the features and usage guidance for Clients (the healthcare provider), admin and registrar features and how-to reference, and the end user experience.
Microsoft AzureContract Instructional Designer
Feb. 2022 - Jul. 2022Redmond, Washington, United StatesDeveloped Training for the Computer Hardware Infrastructure Engineer (CHIE) team for new FTEs working at MSFT Datacenters. Worked on Security, Hardware Infrastructure, Safety for both hardware and software, and cybersecurity course development and delivery. Developed 8 new courses, added quizzes and created a template for 15 existing courses to ensure consistency. Also added Azure AI speech to text, and CC. Created the work using Adobe Creative suite, Articulate etc.
Seagate TechnologySenior Technical Writer Contract
Jul. 2021 - Jan. 2022Seattle, Washington, United StatesWorked on Lyve Cloud’s UI/UX team creating documentation and videos for customers and partners who purchased our Lyve Cloud Storage solution. Engaged in updating content, including texting new and updated features such as creating buckets, creating policies, and service accounts, and managing users via IAM. : Wrote video scripts, and developed customer-focused training videos about specific features including How to Create a Bucket, and How to Manage Users and Assign Roles.
Amazon Web Services (AWS)Senior Technical Writer Contract
Sep. 2019 - Jun. 2021Greater Seattle AreaWorked for the Amazon Fraud Detector (machine learning) engineering teams for AWS. Developed content for a new ML fraud-detection service, which was my first Amazon publishing experience. Worked with engineers to create and manage reference, API, and CLI documentation that details how ML models that configure decision logic and algorithms for specific fraud use cases. In real time.
Microsoft AzureSenior Technical Writer
Apr. 2019 - Sep. 2019Greater Seattle AreaDeveloped content for Azure AI teams - Kinect DK, and Azure Sphere. Both are a hardware device that run SDKs. The Kinect DK has 2 cameras, a motion sensor and mic. Interviewed engineers, architects, and developers to write and publish content in GitHub using Git commands. Content included an Overview called About Azure Kinect DK, 3 SDKs (sensory, vision, body scan) UI/UX on how to activate and start use device, and features such as the Depth Camera for Kinect DK.
T-MobileSenior Technical Writer
Oct. 2018 - Apr. 2019Bellevue, Washington, United StatesData Provisioning Process by using real-time data, implementing cloud computing and data analysis to publish real-time usage data. Also wrote and edited new APIs, and onboarding content. Incorporated SME edits and feedback after technical and peer review, published to the new DevOps and Wiki sites and managed tasks in JIRA. T-Mobile | Technical Writer Content Developer | T-Mobile | December 2018 – April 2019
Microsoft AzureSenior Technical Writer Contract
Mar. 2018 - Mar. 2019Redmond, WashingtonWorked for the Azure Sphere team (MSFT’s AI product) and performed SME information gathering requirements needed for a successful testing experience of Sphere, the MCU AI device. Partnered with developers, engineers, and PMs to edit content for customers how to install, AI Sphere (Get started), unlock, connect to Wi-Fi, deploy, and install apps for the MCU AI devices and its accompanying software/SDKs.
MicrosoftProgram Manager (Skype for Business / Microsoft Teams)
Jul. 2016 - Jan. 2018Redmond, WA• Work with the lead to create web-based content for customers who are running both Microsoft Teams (a new IM&P tool) and Skype for Business in a side-by-side environment, before deploying 100% to Teams. • Wrote content from Microsoft Teams Overview, to Getting Started, how to create teams/channels, t-bots, Audio conferencing and more. Audience were Admins, IT Pros, including specs and email communications. • Collaborate with 25 global SMEs, leads and PMS to write, test, edit, validate and publish new and updated content for Skype Operations Framework (SOF). Successfully standardize content of the Phases (Plan, Deliver, Operate).
• Work with the Customer Excellence team, and publish case studies about how Skype improves customers’ ROI, such as Customer Success Stories (Ixia.) • Develop and deliver training for the Skype Academy team. Write and edit blogs about Skype for Business in our new Tech Community Blog (SfB). • Result: Successfully migrated and simplified (from 100 assets to 40) Successfully met deadlines for the Ignite demo of Teams and have reached 1 million DAU since the product Preview launched in 2 months.
MicrosoftPM and Technical Writer for GCO - Tech Mahindra
Apr. 2014 - Jul. 2015RedmondThe Global Change Team (GCO) manages all change process for our BPUs. As part of GCO, I manage our Known Change Types (KCTs) for our partners and customers. Daily work includes collaborating with service owners and engineers for the Build, SQL, Network, Storage, MMR and Azure teams and raise changes, create new KCTs, and help write all reference documentation to ensure OLAs and SLAs are met. Lead Lync meetings with India team who execute the Change Work, and implemented new tools and systems to automate manual processes.
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