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Work Background
MODE INN SDN BHDManager
Jun. 2016Icon City, Bukit Mertajam, Pulau Pinang- Pre-opening Team - Prepare for Training - Handling guest's request and complaints and help them to solve the problems - Monitor operation at front desk - Customer Service - Perform Daily Check-in and Check-Out - Welcoming arrival and farewell to departure of the guests - Provide language translate to the guest who facing difficulties of communication in English - Prepare guests invoice before and during Check-Out - Carry out daily room inspection - Ensure room is up to quality - Checking staff on daily routine - Assign room assignment to staff - Checks cleanliness of lobby and public areas, lights - Check front office staff in proper and orderly appearance and behavior - Gives the instructions to the Night Reception, during the high occupancy periods, regarding on those walk-in guests and release room blocked because of no- shows - Handling booking email and guest inquiries and rate parity issues
Shang Hai Ding House of DumplingsService Crew
Aug. 2015 - May. 2016Bukit Mertajam, Penang- Handling guest's request and complaints and help them to solve the problems - Ensure that all food & beverages sent to guests are in good condition
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