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Work Background
Panorama Orthopedics & Spine CenterSenior Revenue Cycle Analyst
Sep. 2023 - Jul. 2025Every day, I get to use data to help heal more than just patients - I help heal the financial health of our practice. In this role, I've become the compass that helps navigate our revenue cycle, transforming numbers into clear directions for growth. How I'm making an impact: • Turn data into actionable roadmaps by analyzing AR trends, denial patterns, and cash flow - giving our teams the insights they need to focus their efforts where it matters most • Built the financial pulse-check that leadership relies on, from daily cash collection snapshots to predictive monthly reports that help us prepare for what's ahead • Design workflows that do more than just track numbers - they reveal opportunities to streamline operations and improve our financial wellbeing • Become the independent problem-solver teams trust to deliver accurate, timely insights - often connecting dots between departments that didn't realize they needed to collaborate
Banner HealthRevenue Cycle Analytics Consultant
Nov. 2021 - Sep. 2023Colorado, United StatesI stepped into this role as a translator - turning complex financial data into clear narratives that drove real operational change. Each week, I transformed columns of numbers into actionable insights that helped leaders make smarter decisions for both patients and the organization. How I created clarity from complexity: • Became the bridge between data and decisions - Working closely with operations managers, I uncovered trends in accounts receivable that revealed opportunities to improve cash flow and patient billing experiences • Transformed raw data into visual stories by designing intuitive dashboards that helped teams quickly spot both challenges and successes - no advanced degree required to understand the insights • Empowered teams with knowledge, breaking down complicated revenue cycle concepts into terms frontline staff could actually use in their daily work • Supported leadership with predictive analytics, helping anticipate financial challenges before they became problems
Banner HealthFinancial Analyst
Jan. 2020 - Oct. 2021Greeley, COIn this role, I became the bridge between raw financial data and real-world decisions. While my days revolved around spreadsheets and systems, my real mission was making those numbers meaningful for teams across the hospital. How I created impact: • Uncovered hidden bottlenecks by developing reports that pinpointed where claims were getting delayed—helping teams address issues before deadlines were missed • Translated complex data into actionable insights, whether explaining reimbursement trends to administrators or helping clinical teams understand charge capture opportunities • Became a go-to resource for managers across departments, simplifying financial concepts so they could focus on patient care rather than paperwork • Streamlined reporting processes, replacing fragmented data with consolidated views that saved teams hours of manual work
Banner HealthPatient Financial Services
Sep. 2017 - Jan. 2020Greeley, ColoradoAt Banner Health, I learned that medical bills often arrive at life's most vulnerable moments—and I had the privilege of being the calm voice on the other end of the line. My desk wasn't just a workstation; it became a place where confusion met clarity for Medicare patients navigating complex healthcare costs. How I humanized the numbers: • Translated "billing statements" into compassionate conversations, guiding stressed patients through their accounts with patience—whether explaining coverage gaps or celebrating when we found solutions together • Became a detective for discrepancies, tracking down missing payments and correcting errors so patients didn't pay a penny more than owed (that moment when a refund check went out? Pure joy) • Built bridges between departments, collaborating with physicians' offices to untangle coding issues that delayed care—because no one should wait for treatment due to paperwork • Turned denials into victories, persistently appealing claims and often finding creative pathways to coverage when initial requests were rejected
Colorado State UniversityFinance and Research Project Assistant Manager
May. 2017 - Aug. 2017Fort Collins, Colorado AreaStepping into academia at CSU, I discovered an entirely new world where numbers met purpose—where every dollar managed helped advance groundbreaking veterinary research. My role wasn’t just about spreadsheets and compliance; it was about empowering scientists to focus on their life-changing work by handling the financial complexities behind the scenes.
State Farm InsuranceAuto Claim Specialist - State Farm Employees Activities Association Treasurer
Jun. 2012 - May. 2017When I was promoted to Claim Specialist, I knew it wasn’t just a step up in responsibility—it was a chance to make an even bigger difference for people during difficult moments. Handling complex claims meant digging deeper, listening closer, and finding fair resolutions when tensions ran high. Here’s how I stepped up: • I became a problem solver—investigating accidents by interviewing claimants, reviewing policies, and inspecting damage to piece together the full story. Every detail mattered because fairness mattered. • Clients trusted me to guide them—whether explaining liability, clarifying claim values, or negotiating settlements. I made sure they felt heard, even in frustrating conversations. • My team recognized my dedication—my promotion wasn’t just about speed or accuracy, but about showing up with empathy and professionalism when it counted most. • Beyond claims, I kept our employee community thriving—as treasurer of the State Farm Activities Association, I tracked finances so our team could enjoy celebrations and camaraderie. (Who knew spreadsheets could bring people together?)
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