Foreign and Commonwealth OfficeIT Asset and Configuration Analyst
Aug. 2020 - Mar. 2021London, England Metropolitan Area• Regularly audit, improve, and deploy procedures and working instructions to deliver the services in scope.
• Proficient in Service now
• Manage the service delivery quality and ensures customer satisfaction with reports and follow-up service level metrics and performance standards. • Trusted advisor for the customer through service analysis, process, and procedure improvements.
• Understands customer requirements and design and manage customer expectations.
• Build solid relationships with my key stakeholders overseas and use these relationships as a foundation to ensuring alignment between the community and IT services asset management.
• Develop and promote the value of Asset & Configuration management policies, processes, and procedures within the organization to ensure compliance and reduce risk.
• Review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets. • Identify the best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g., radio's, laptops, mobile data) to meet auditing requirements.
• Manage and maintain the life cycle of devices to include provisioning, repairing, and de-commissioning to ensure the efficient and effective best use of assets.
• DV Lapsed