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Work Background
URvet CareCustomer Service Coordinator
May. 2025New York, United StatesManage the front desk operations including scheduling appointments, directing clients with resources for handling emergency appointments vs wellness visits, handling phone calls, greeting clients, processing payments, and maintaining patient records. Used Vetspire software.
City Veterinary CareCustomer Service Representative
Aug. 2023 - Sep. 2024New York, United StatesWorking front desk as well as pharmacy technician. When I would be working the front desk my duties included answering phone calls, responding to emails efficiently, taking care of clients with their specific patient needs, accommodating ER walk-ins to the best of my ability, scheduling appointments from wellness visits to speciality care (echocardiograms, abdominal ultrasound, surgeries: such as mass removals, TPLOs, neuter/spay, chemotherapy, etc), as well as international travel. When I would be working as a pharmacy technician my duties included daily DEA reports, preparing medication for patients in the hospital as well as picking up refills, handle all online orders (Chewy, Amazon, 1800petmeds, Covetrus, etc), as well as call out to pharmacies for specific medications that we wouldn’t carry or the client would prefer to have it delivered straight to their house, taking care of all medication packages coming in daily and logging them in the appropriate areas, restocking daily, listing low inventory medications on the want list efficiently, and communicating directly with doctors on staff to accommodate the clients needs. I would also when short staffed help technicians with basic assistant work such as animal handling, administering medications (oral/IM/sub-Q), and intakes for procedures.
Towne House Grooming & PetDog Bather/ Receptionist
Jan. 2023 - Apr. 2023New York, United StatesHelp working in the front, checking people in, answering the phone, scheduling appointments. Also working in the back as a bather which includes complete bath with blow drying, fluffing and dematting.
Jack & Charlie’s 118Maitre D'
Oct. 2022 - Apr. 2023New York, United StatesManaging the host team with communication with the managers to help promote the restaurant. Maximize seating while accommodating special requests. Experience with high end clientele.
BluePearl Specialty + Emergency Pet HospitalVeterinary Assistant
May. 2022 - Oct. 2022Queens, New York, United StatesSupports the Lead Veterinarian and other technicians in all aspects of animal care to ensure animals receive the care and attention needed during a procedure. Typically feed and clean cages/kennels to keep pets clean, safe, and happy while away from their homes. Running bloodwork, administer medication, restocking supplies. Used Cornerstone software.
NYC Vet GroupCustomer Service Representative
Mar. 2021 - May. 2022New York, United StatesProfessional phone etiquette, scheduling procedures and appointments, correspondence with clients through email, stocking supplies, processing payments, printing/ relaying labs, maintaining/sorting digital records, maintain clean waiting area and organized front desk, used: ImproMed software.
Heart of Brooklyn Veterinary HospitalCustomer Service Representative
Aug. 2020 - Apr. 2021New York, United StatesProfessional phone etiquette, scheduling procedures and appointments, correspondence with clients through email, stocking supplies, processing payments, printing/ relaying labs, maintaining/sorting digital records, maintain clean waiting area and organized front desk. Used Vetter software.
Lure FishbarMaitre D'
Jan. 2019 - Jun. 2022New York, United Stateshandling the books, experienced with high end clientele, in direct communication with owners and management to help better the company, training new hires, handling events and all delivery platforms, use SEVENROOMS, Open table, Resy and Cuboh, POS system
Bowery Meat CompanyMaitre D'
Dec. 2018 - Mar. 20209 east 1st street Maitre D: handling the books, experienced with high end clientele, in direct communication with owners and management to help better the company.
Del Frisco’s GrilleHostess
Aug. 2018 - Oct. 2018World Trade Center
STK DowntownMaitre D
May. 2017 - Aug. 201826 Little West 12 StreetMaître D: greet guests when they arrive, check them in, make reservations/answer phones, make sure menus are correct and clean, seat guests in a friendly, professional, and quick manner, resolve any guests' concerns in a prompt manner, check to see if we are low on supplies and communicate with manager, and closing, building guest relations, personally handling guest recoveries, worked with hotel concierges to expand business, helped with management, handled seating 500+ people per night, POS/
OT/SEVEN ROOMS Experience.
BFF PetwashAssistant Groomer
Sep. 2016 - Dec. 2016192 Driggs Ave Brooklyn, NY 11222Open and closing the store, inventory, stocking, register, managed schedule for groomer, answering phone calls, customer service, worked with system on IPad(Shopkeep) for sales, washed dogs for groomer and applied myself when needed of assistance, made sure store was always in its best shape and assisted customers on different brands for their specific requests.
Untamed SandwichesFront Of House Manager
Aug. 2015 - Jun. 201643 West 39 street New York, NY 10018Customer service, experience with POS system, open and closing the store, register, serve/make food, helped train new employees, did daily requirement checklist, observed and executed instructions when needed with coworkers, close log end of every shift, restocking, inventory, delivery systems, work in fast speed environment thoroughly.
Sticky's Finger JointFront of the House
Jul. 2014 - May. 2015484 3rd Avenue New York, NY 10016Customer service, handle opening and closing the store, register, serve/make food, help train new employees.
Supreme Marketing GroupMarketing Assistant
Jun. 2014 - Sep. 2014New City, New YorkAdvertised various clubs, private events, etc., increased customer awareness for different companies and boosted sales.
Zara Retail 5th AvenueSales Associate
Oct. 2013 - Jul. 2014666 5th Avenue New York, NY 10103Handled the floor, customer service, made phone calls for customers, assisted in personal shopping, restocked, learned about the latest fashion.
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