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ServiceNow Business Process Consultant

TechnologyProducts & ConstructionBanking & Capital MarketsInvestment ManagementLife Science & Health CareMedia & TelecommunicationsBusiness AnalystConsultingSolution IntegratorData AnalystSystem AnalystIT

Christopher Johnston is a ServiceNow Business Process Consultant with over a decade of experience in optimizing IT service management and customer service management solutions. Based in the NYC area, he specializes in working collaboratively to transform client current state/legacy processes into ServiceNow-based solutions via detailed requirements gathering and story creation. Christopher's strengths include accountability, reliability, consistent communication, and and ability to work closely with teams or independently, depending on project dynamics.

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Work Background

Business Analyst

NewRocket Business Analyst

Aug. 2022United States, VistaFunction as a BPC/BA on ServiceNow projects involving IT Service Management (ITSM), Customer Service Management (CSM), and Financial Services Operations (FSO).

Process Strategist

Service Delivery SolutionsProcess Strategist

Jan. 2012 - Aug. 2022United States, New YorkDelivered ServiceNow ITSM, CSM, and ITAM projects to clients from a range of industries, including Legal, Finance, and Education.

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