Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Southern HousingService Charge Analyst
Dec. 2022As a Service Charge Analyst at Southern Housing, I am currently responsible for ensuring the accuracy and timeliness of service charge reporting. I am actively eliminating a backlog of service charge actuals, improving financial reporting accuracy. I am also working to reduce the estimate vs. actual variance, enhancing financial efficiency. I reconcile service charge accounts and collaborate with auditors to ensure accurate and timely resident billing. I successfully represent Southern Housing at tribunal hearings, effectively advocating for the company's position. I have developed and implemented new systems, policies, and procedures that have reduced resident queries, lowered call volumes, and improved resident satisfaction. I investigate and resolve complex resident queries and disputes, achieving a high resolution rate within a set timeframe. I prepare and present clear, concise financial information to residents and staff members, fostering improved communication and transparency. I actively contribute to the continuous improvement of service charge processes, streamlining workflows and enhancing efficiency.
The Southern Housing GroupCustomer Accounts Officer
Aug. 2021 - Dec. 2022Horsham, England, United Kingdom• Reduced customer complaints related to my patch by 65% through proactive communication and problem-solving.
• Developed strong relationships with homeowners across leasehold, shared ownership, and freehold properties.
• Collaborated with the Home Ownership Management team to gain valuable insights into property management and strengthen cross-departmental collaboration.
• Managed resident rent and service charge payments, including implementing effective debt recovery strategies.
TLC Electrical DistributorsSales Specialist
Sep. 2017 - Aug. 2021Crawley, England, United KingdomIn this role I work as a part of a small team in the head office. We as a team are responsible for supporting the 36 branch managers and their staff to produce the highest level of customer service and satisfaction. More specifically my role finds me dealing with larger clients and quoting for jobs. This means I have to communicate with senior leadership and directors of the company and liaise with the client. I have been labelled somewhat of a product guru as my fascination and keen eye for detail has left me researching and building a vast knowledge of the products we sell. This role has been especially helpful in building upon the management skills I’ve learned in previous jobs and applying them to a much larger structure.
Shakeaway Worldwide LimitedRetail Store Manager
Jun. 2014 - Sep. 2017Horsham, England, United KingdomIn this job I gained a vast amount of knowledge and practical experience in management and administration. As the store manager I am responsible for a team of staff to ensure the smooth running of the shop. Communication had been a big part of this role. Monthly I would arrange a team meeting after opening hours with the team to discuss sales and how we can improve together in efficiency and service. I was in frequent communication with the store franchise owner to review how the company is doing financially, how each staff member is performing and to arrange interviews for any upcoming vacancies. I have been involved with the administrative side of this job. This includes, creating rotas, calculating wages and finalising payroll. I was also responsible for ordering stock into the shop dependant on what we require at given times and completing stock counts on a monthly basis
KINGDOM FAITH CHURCHVolunteer
Oct. 2011 - Aug. 2013Horsham, England, United KingdomIt was a great opportunity to be able to serve in such a fantastic place. In this role, I have been a caterer with a great team, I have also been involved in music and sound technology, from playing drums to recording and sound mixing as well as leading teams of people in community action programmes which varied from youth drop in centres to open mic nights to feeding the poor and working with the homeless. I was also part of a pastoral care team for prisoners as well as being involved in the day to day running of the local church
Dixons CarphoneSales Attendant
Oct. 2009 - Jun. 2014I started at Dixon’s shortly after I finished my studies as a tv sales man. After a short time I was moved up to team leader for the photographic department due to the nature of my studies, hobbies and a proven sales record. As my time with the company went on, they launched knowhow as a technical service and repair section. It was an honour to be involved in the launch and not just run the team within my branch but have my branch be the pioneer for the rest of the company. My time with this company was invaluable and largely shaped how I work and manage even to this day. As well as allowing me to be part of this major development as a company, Dixons spent time and money developing me, sending me on multiple training courses covering anything from cash management to leadership and sales techniques.
Intch is a Professional Networking App for the Future of WorkSee more people like William on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
442629 people
20
Project and business Manager
121
Investor Relations Manager @ ExxonMobil
33
Chief Financial Officer and Senior Vice President @ ExxonMobil
55026 people
121
Investor Relations Manager @ ExxonMobil
33
Chief Financial Officer and Senior Vice President @ ExxonMobil
15
CFO/ Senior VP @ ExxonMobil Corp