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View, Inc.Customer Success Manager
Jul. 2022 - Aug. 2024New York, New York, United StatesManage 100 Mid-Market and Enterprise Accounts from the commissioning phase through occupancy.
Strategic Enterprise accounts include Google, Delta, Wells Fargo, Regeneron, Greystar, etc.
Develop onboarding and life-cycle plans for customers, using Salesforce, ACC Autodesk to track project timelines, log updates, and create service cases.
Plan and lead all onboarding and educational events and training for customers during occupancy and own the relationship post-occupancy. Uncover customers' business goals, KPIs and map them to View's solutions by creating and maintaining customer success plans in SFDC.
Proactively mitigate risk by analyzing data in various tools including Salesforce and Splunk.
Manage the commissioning phase pre-occupancy to ensure a successful implementation of hardware and software using Adobe Acrobat & Illustrator to create architectural zoning documents.
Partner with Sales on Renewal and Expansion deals and with Engineering and Customer Support teams to ensure Customer Satisfaction. View Smart Windows use artificial intelligence to automatically adjust in response to the sun, increasing access to natural light and views while minimizing heat and glare.
EquinoxYoga Instructor
Mar. 2019Greater New York City Area
WeWorkYoga and Meditation Guide
Nov. 2017 - Jan. 2021Greater New York City AreaCorporate Mindfulness, Yoga, and Community Building
Yoga and Meditation Guide at The We Company's Wellness Experience: Risebywe Global Programming: Women's Month, Mental Health Awareness Month
Led weekly meditation sessions at 4 HQ locations in NYC.
2019 Global Summit: guided meditation for 6000+ attendees at Microsoft Theater in LA.
2018 Summer Camp: guided meditation for 500+ and group classes throughout the weekend.
The Wright FitYoga Specialist
Jul. 2017 - Jul. 2022Greater New York City Area
Illumina East Yoga & Meditation CenterYoga Instructor
May. 2017 - Jun. 2020Greater New York City Area
Primary LLCAccount Manager & Wellness Guide
May. 2016 - May. 2017New York, New York, United StatesManaged Key Accounts and Partnerships including ClassPass and SoulCycle.
Program management of the Studio at Primary and Wellness centric Events in the Coworking Space.
Led Marketing and Public Relations efforts for the Studio including authoring a Weekly Wellness Newsletter to create brand awareness and increase member retention.
Lead Wellness Ambassador, Yoga, and Meditation guide.
Assisted the Chief Wellness Officer with all operational needs related to the Studio including serving as a liaison between other instructors, executives, and the community. - Maintained schedule on MindBody. - Yoga and fitness equipment maintenance and procurement. - General maintenance, cleaning, and service protocols for the Studio. - AV Protocol and maintenance. - Contractor payments and net trades. Schedule:
M: Mindy + Body Yoga, Refocus Meditation T: Mindy + Body Yoga, Reflect + Refresh Guided Reiki Meditation
W: Back to Basics Yoga, Refocus Meditation, Flow + Let Go Yoga
Deena Gothelf WellnessFounder
Jun. 2015Greater New York City AreaI offer a path to a more balanced and fulfilling life through personalized wellness practices. I specialize in supporting individuals through times of transition, such as aging, menopause, prenatal and postpartum, and puberty. September 2024: Relaunch of wellness business with a focus on supporting clients through life transitions via Yoga, Meditation, Reiki Healing and Guidance.
-Design and Deliver custom mentorship programs for individuals, focusing on personal growth, resilience, physical and mental strength and endurance, and stress management. -Expanding Workspace Wellness Programming for corporate clients to enhance employee well-being and productivity during ‘Return to Office’ initiative. -Signature offering for “MAMAs” - supporting women on their journey to and through motherhood with yoga, mindfulness practices, and a supportive community. -Collaborating with other industry professionals to create unique offerings, community-building initiatives, scaling impact and reach. -Host local in-person and virtual events, retreats and curated workshops to foster connection and personal transformation with clients globally. Privates and Mentorship: rolling admission, coaching 10-15 clients weekly in 2021 and 2022. Virtual: Built an online community of 50 recurring members in 2021.
Collaborated with Potential To Kinetic to facilitate Healing Circles, and a 6-week series with a base of 80.
Developed Workspace Wellness programming for 20+ corporate clients ie. WeWork, Republic, Latch.
WeWork, November 2017-June 2021.
Global Programming: Women's Month, Mental Health Awareness Month
Led weekly meditation sessions at 4 HQ locations in NYC.
2019 Global Summit: guided meditation for 6000+ attendees at Microsoft Theater in LA.
2018 Summer Camp: guided meditation for 500+ and group classes throughout the weekend.
Equinox Fitness, Yoga Instructor, February 2019-Present
Studios: LIV Unltd, RISE, Illumina East, WOOM, WrightFit, Asphalt Green, March 2017-July 2022
UncubedAccount Manager
Sep. 2014 - Mar. 2016New York, New York, United StatesDeveloped the Account Management role as an integral component of the Customer Lifecycle to ensure customer satisfaction, and ongoing engagement and to reduce churn rates.
Managed 100+ SMB and Mid-Market Accounts including Justworks, General Assembly, Buzzfeed, Shutterstock, Harry’s, Trustpilot, 1stdibs, Greenhouse, etc. Proactively mitigated risk by analyzing customer health indicators in Hubspot including product adoption, CSAT, and customer advocacy.
Partnered with Sales to identify Renewal and Expansion opportunities for in-person Recruitment Events and Digital Advertising and Educational Content. Uncubed connects people with high-growth digital careers through daily content, large-scale conferences, and new economy skills classes.
Mana ProductsMarketing Associate
Dec. 2012 - Aug. 2014New York, New York, United StatesManaged 20+ luxury accounts including MAKE, We See Beauty, Salma Hayek's Nuance, and Biolash.
Volunteered to lead monthly meetings between Marketing, Operations, and Product teams to improve communication efforts. Established the role of Social Media Associate for MAKE, and developed content calendars for social media handles; responsible for launching the brand's Instagram account @makecolour.
Mana ProductsMarketing Services Project Coordinator
Jul. 2011 - Dec. 2012New York, New York, United StatesPrepared decks, created timelines, reported production schedules, and creative requests.
Liaison between the Marketing, Creative, Product Development, Purchasing, Engineering and
Planning departments and troubleshot all issues that arose to execute successful launches.
Developed weekly POS analysis used by management to track and adjust production forecasts.
Project S.I.E.S.T.A.Research Assistant
Jun. 2010 - May. 2011Project SIESTA (Study of Infants’ Emergent Sleep Trajectories) is a study of parent and child contributions to the development of infant sleep patterns across the infant’s first two years of life. Duties involved: Database SPSS Entry, Administrative Tasks, Home Visits to Perform Studies on Participants, and Weekly Undergraduate Meetings.
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